Customer Support Executive

Company Description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.

Job Description

Brandbank, as part of NIQ is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers, and wholesalers across the globe. At NIQ Brandbank, we work diligently to provide best-in-class solutions, using an incremental delivery approach to develop new & existing products.

The Customer Support Executive will be part of an international team and responsible for providing high-quality customer service to our Polish clients. You will report to the CE Customer Success Lead.

Please note that this is a fixed-term maternity cover position, expected to run until approximately Q1 2028.

Responsibilities:

• Support the delivery of Brandbank's core services to customers.
• Provide daily support to Polish customers via the Freshdesk platform, including customer onboarding, ongoing service support, and other customer-related activities.
• Collaborate closely with local sales teams and cross-functional departments to resolve customer issues and ensure service excellence.
• Deliver customer onboarding and training sessions to help customers maximize the value of our services.
• Drive customer satisfaction and contribute to customer retention and renewals.
• Contribute to the development of the Knowledge Base and support automation initiatives across the business.
• Ensure customer queries are resolved through the appropriate Freshdesk channels and within agreed service levels (SLAs)

Qualifications

• Minimum 2-3 years of experience in a customer-facing role, ideally within a B2B customer service environment.
• Native Polish speaker with good English communication skills.
• Good knowledge of Microsoft Office tools.
• Excellent listening, communication and organizational skills.
• Strong administrative and organizational skills with a structured approach to managing multiple tasks and customer requests.
• Good time management skills with the ability to prioritize effectively.
• Flexible, proactive and solution-oriented mindset, with the ability to adapt to changing customer needs and business priorities.
• Team player who builds trusting relationships and collaborates effectively across departments.
• Ability to work against multiple business KPIs, including customer satisfaction and customer success metrics

Additional Information

Our offer:

• Work in a dynamic environment with global companies from the e-commerce sector (FMCG and Pharma)
• Possibility to grow together with the Brandbank team & NIQ structure
• Work in a highly diverse team, in a relaxed & open atmosphere
• Benefits & flexible working hours, remote work options
• Interaction with a variety of internal and external stakeholders including clients and service providers
• Internal trainings will be provided together with details onboarding agenda
• Being a part of our team you will have the access to learning platforms such as Linkedin Learning & Degreed
• Staff and team events
• Peer-to-peer recognition program to enable feedback sharing and reward your achievements
• Benefits package: Multisport card, private medical coverage Medicover, life insurance, Benefit platform allowing to purchase cinema, theatre tickets, sport activities etc.
• A possibility to engage in charity

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion