The ad says“Professional Experience: You have at least 2 years of experience in customer service”
Values
The ad says“Attention to Detail: You are detail-oriented and diligent, ensuring accuracy in every interaction and record”
The ad says“Communication Skills: You possess excellent communication skills, both written and verbal, to engage effectively with our community”
The ad says“Tool & Process Knowledge: You are proficient in our CRM system and develop proactive suggestions for improving our tools and operational processes”
The ad says“Multichannel Support: You provide professional, empathetic assistance via email, phone, and chat, utilizing tools like Zendesk or Intercom”
The ad says“Organizational Talent: You are organized and able to prioritize and manage multiple tasks in a fast-paced environment”
The ad says“Mindset & Interest: You are a resilient problem-solver with a positive attitude and a genuine interest in health, fitness, and wellbeing”
The ad says“Multichannel Support: You provide professional, empathetic assistance via email, phone, and chat, utilizing tools like Zendesk or Intercom”
We pride ourselves on outstanding support. As part of our Operations team based in London, you will play a key role in delivering the high service levels our clients expect while developing valuable skills across customer support, operations, and technology in the exciting fitness sector
Multichannel Support: You provide professional, empathetic assistance via email, phone, and chat, utilizing tools like Zendesk or Intercom
Effective Problem Solving: You troubleshoot account and billing issues to provide timely resolutions and maintain high customer satisfaction
Customer Advocacy: You act as the voice of the user by escalating feedback and collaborating across teams to drive product improvements
Operational Excellence: You maintain accurate records and follow guidelines while identifying opportunities to optimize team processes
Knowledge & Growth: You contribute to self-service resources and support senior management with strategic operational projects
Your training goal for your first 6 months
Performance Excellence: You consistently meet the specific KPIs defined for your role, ensuring high standards of service and efficiency
Tool & Process Knowledge: You are proficient in our CRM system and develop proactive suggestions for improving our tools and operational processes
Network & Collaboration: You are an open-minded personality who builds trusting relationships within the team and is highly valued for your collaborative approach
Benefits
Development budget
Internal trainings
EN & DE language courses
30 days of holiday
Flexible working hours
Hybrid work model
Sabbatical
Corporate Benefits
Lease a bike
Company & team events
Inhouse gym
Wellpass membership
Preferred experience
Are you ready to hit the ground running in a flexible, fast-paced environment and contribute to the success of a growing company?
Professional Experience: You have at least 2 years of experience in customer service
Mindset & Interest: You are a resilient problem-solver with a positive attitude and a genuine interest in health, fitness, and wellbeing
Communication Skills: You possess excellent communication skills, both written and verbal, to engage effectively with our community
Attention to Detail: You are detail-oriented and diligent, ensuring accuracy in every interaction and record
Organizational Talent: You are organized and able to prioritize and manage multiple tasks in a fast-paced environment
