The ad says“Scripting and programming - bash scripting is required; must be familiar with one or more other programming language”
The ad says“Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world”
The ad says“Significant experience required in the areas of file systems and scale-out NAS Implementation”
The ad says“Knowledge and working experience in common Linux system administration tasks and Linux OS in general”
The ad says“Knowledge and working experience in common Linux system administration tasks and Linux OS in general”
The ad says“Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting”
The ad says“Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting”
The ad says“Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting”
The ad says“Scripting and programming - bash scripting is required; must be familiar with one or more other programming language”
The ad says“Significant experience required in the areas of file systems and scale-out NAS Implementation”
The ad says“Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world”
Values
The ad says“An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing”
The ad says“An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing”
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations
You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t
You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab
You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems
Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
Submit and manage Feature Requests and/or Bugs into product marketing and development teams
Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
Support and guide VAST data account teams on account technical status and activities
Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
Preferred experience
An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
Significant experience required in the areas of file systems and scale-out NAS Implementation
Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
Knowledge and working experience in common Linux system administration tasks and Linux OS in general
Excellent business written and verbal communication and presentation skills
An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing
Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
MS or B.Sc. in CS, CE, EE or related fields
Ability to travel. To be successful in this role, you will need to travel around 20% of the time
Ability to manage own time and case load with rapidly changing priorities
An advantage to candidates that have hands-on lab and hardware management experience
Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
