The ad says“You are expected to have top-notch troubleshooting, communication, and customer service skills”
The ad says“You are expected to have top-notch troubleshooting, communication, and customer service skills”
The ad says“Investigation skills to understand problems in their context and the ability to reproduce these scenarios”
The ad says“You are expected to have top-notch troubleshooting, communication, and customer service skills”
Values
The ad says“Any Salesforce certification is a plus”
The ad says“Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with”
The ad says“Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with”
The ad says“Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with”
The ad says“Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with”
The ad says“Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with”
The ad says“Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with”
The ad says“Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with”
The ad says“Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with”
The ad says“Familiarity with working with logs is a plus”
The ad says“Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with”
The ad says“Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with”
The ad says“Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with”
AutoRABIT is looking for a Customer Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex development environments
You will be expected to learn new products and technologies quickly and constantly
As a Support Engineer, you will contribute to AutoRABIT products adoption and success
You will provide an individualized level of service to our customers
You will guide them in finding the right implementation and advocate the best way to use our products
You will also troubleshoot, investigate and solve customer issues in a timely manner
In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams
You will be the first contact point for new customer support requests
Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way
Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers
Be creative, find solutions to improving the customer experience and the way we work
Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
Adhere to AutoRABIT’s internal and customer contracted support SLAs
Excellent written and verbal US English communication skills
Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support
Responsible to adhere to set internal controls
Work Timings: On-call/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other US time zones
Benefits
A chance to grow within the company
An opportunity to make a real difference in a dynamic work environment
A work community that supports your personal development and wellbeing
An internationally diverse team of technically strong professionals
Preferred experience
You are expected to have top-notch troubleshooting, communication, and customer service skills
Familiarity with working with logs is a plus
Investigation skills to understand problems in their context and the ability to reproduce these scenarios
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
Attention to detail
Bachelor’s in computer science, Engineering, or equivalent degree, or equivalent technical support experience
2-3years previous Technical customer support experience
Excellent Customer service experience and communication skills
Understanding and ability to learn technical concepts quickly
Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, etc
Any Salesforce certification is a plus
Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with
