Sutherland
Hiring now
On-site · Sofia, Sofia-Capital, BulgariaFull-timePosted 6 weeks ago
Sutherland
ApplyArtificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
🎯 About the Role
Join our team supporting customers of a leading international telecommunications provider.
You’ll provide inbound customer support via phone, email, and chat, helping customers with everyday service needs such as SIM activation, top-ups, roaming, and account inquiries.
No sales or upselling — your focus is on solving customer issues and delivering a great experience.
✅ What You’ll Do
🧠 What We’re Looking For
Must-have:
Nice to have:
🎁 What You’ll Get
What We Offer
Work model: Onsite – Sofia
Working hours shifts : Monday–Saturday, 10:00–19:00
Channels: Voice, email & chat
If you’re fluent in Polish and enjoy helping people, we’d love to hear from you. Apply now and start your journey with Sutherland!
All your information will be kept confidential according to EEO guidelines.