The ad says“Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required”
The ad says“Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools”
The ad says“Assess usage, engagement, and outcome data to determine health and action needed at each of your districts”
The ad says“Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools”
The ad says“Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required”
The ad says“Project management skills (understand task dependencies/sequence and manage of tasks)”
The ad says“1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry)”
The ad says“Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools”
The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We’re looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smaller school districts across the country. This will involve high levels of using data to drive strategy, project management and organization
Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts
Assess usage, engagement, and outcome data to determine health and action needed at each of your districts
Build and maintain director and executive level relationships at each of your districts
Facilitate renewal process (quote, verbal approval, signature) for your districts
Provide well-structured customer feedback to our Product Team, collected during the various customer engagements
Continuously define, document problems and challenges faced by our districts
Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools
Benefits
Company sponsored 401k and up to 1% matching contributions
(If you’re on site in Austin) snacks and catered lunch at least once a week
Asynchronous, results-first work culture
3+ Weeks PTO and 8 national holidays off
Fully covered healthcare that includes vision, dental, and other perks, with partial dependent coverage
Preferred experience
Strong ability to multi-task and manage a large book of business
Strong interpersonal skills
1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry)
Positive attitude - you can stay optimistic in high stress situations
3+ Years Professional Experience
Experience or Ability to work in a remote environment
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
Ability to close renewal and multi-thread to discover expansion opportunities
Ability to Travel 10% of the time to customer meetings, trainings, occasional conferences and company offsite events (This is mostly during back to school season, August - October)
Project management skills (understand task dependencies/sequence and manage of tasks)
Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
