The ad says“5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record”
The ad says“2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey”
The ad says“2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey”
The ad says“Comfortable with data analytics and experience using data to proactively identify customer challenges”
The ad says“2+ years of SDR or SDR management experience”
Values
The ad says“Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo”
The ad says“Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo”
The ad says“Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo”
The ad says“Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo”
The ad says“Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo”
The ad says“Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo”
Our Customer Success Managers ensure mid-market and enterprise customers maximize their value from Nooks and are delighted with the experience
They develop and maintain strong, multi-threaded relationships with key stakeholders and help them achieve their business goals through Nooks solutions
This role is for someone who thrives on wearing multiple hats as they guide their stakeholders throughout the customer journey … onboarding new customers, proactively addressing adoption challenges, supporting the customer journey with thought-leadership content, and running the renewal process
Customer value is the key to successful renewals and expansions, and our CSMs focus relentlessly on maximizing the value for customers in their portfolio
Manage a portfolio of ~40 mid-market and enterprise accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business
Onboard new customers, ensuring a seamless integration of Nooks into their sales processes
Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals
Conduct regular customer check-ins to share Nooks outcomes, address any issues, and identify opportunities for optimization and growth
Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations
Monitor customer health metrics and develop proactive plans to address areas of concern
Assist with Technical Support for your customers as needed
Serve as the voice of the customer within Nooks, providing product feedback to ensure customer requirements are successfully met
Benefits
Health insurance: Comprehensive health insurance plans, including medical, dental, and vision coverage, to ensure you and your family have access to quality care.
Catered lunch and dinner: Our office provide expensed lunches, dinners, snacks, and drinks.
Unlimited paid time off: Unlimited paid time off, allowing you to take the time you need to recharge.
Parental leave: 12-weeks (birthing) and 8-weeks (non-birthing) fully paid parental leave to bond with a newborn child or newly adopted or fostered child.
Equity incentive plan: Giving you more flexibility to exercise stock options and participate in the company’s growth based on tenure at Nooks.
Work from home stipend: Reimbursed home office equipment and supplies expenses, ensuring you have the tools needed for productivity.
Commuter benefits: Subsidies for public transportation and parking, to make your daily commute more convenient and affordable.
Annual offsite: Annual offsite event to foster team bonding, celebrate achievements, and align on company goals.
Preferred experience
Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record
Comfortable with data analytics and experience using data to proactively identify customer challenges
Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
Excellent written and verbal communication skills
Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
2+ years of SDR or SDR management experience
2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
