The ad says“2+ years of B2B SaaS CSM experience managing a portfolio of 45+ accounts with a successful renewals track record”
The ad says“2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey”
The ad says“2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey”
The ad says“Comfortable with data analytics and experience using data to proactively identify customer challenges”
The ad says“Sales domain expertise and experience working with GTM stakeholders is critical”
The ad says“2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey”
The ad says“Sales domain expertise and experience working with GTM stakeholders is critical”
The ad says“1+ years of SDR experience”
Values
The ad says“Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo”
The ad says“Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo”
The ad says“Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo”
The ad says“Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo”
The ad says“Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo”
Our commercial Customer Success Managers use a low-touch approach to ensure customers are maximizing their value from Nooks and are delighted with the experience
This role is for someone who thrives on wearing multiple hats … onboarding new customers, proactively reaching out to customers with adoption challenges, supporting the customer journey with high-value content, and running the renewal process
Customer value is the key to successful renewals and expansions, and our CSMs focus relentlessly on maximizing the value for customers in their portfolio using a scaled approach
Manage a portfolio of ~45 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business
Onboard new customers, ensuring a seamless integration of Nooks into their sales processes
Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations
Monitor customer health metrics and develop proactive plans to address areas of concern
Assist with Technical Support for your customers as needed
Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently
Serve as the voice of the customer within Nooks, providing product feedback to ensure commercial customer requirements are successfully met
Benefits
Health insurance: Comprehensive health insurance plans, including medical, dental, and vision coverage, to ensure you and your family have access to quality care.
Catered lunch and dinner: Our office provide expensed lunches, dinners, snacks, and drinks.
Unlimited paid time off: Unlimited paid time off, allowing you to take the time you need to recharge.
Parental leave: 12-weeks (birthing) and 8-weeks (non-birthing) fully paid parental leave to bond with a newborn child or newly adopted or fostered child.
Equity incentive plan: Giving you more flexibility to exercise stock options and participate in the company’s growth based on tenure at Nooks.
Work from home stipend: Reimbursed home office equipment and supplies expenses, ensuring you have the tools needed for productivity.
Commuter benefits: Subsidies for public transportation and parking, to make your daily commute more convenient and affordable.
Annual offsite: Annual offsite event to foster team bonding, celebrate achievements, and align on company goals.
Preferred experience
2+ years of B2B SaaS CSM experience managing a portfolio of 45+ accounts with a successful renewals track record
2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
Excellent written and verbal communication skills
Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
Comfortable with data analytics and experience using data to proactively identify customer challenges
Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
Sales domain expertise and experience working with GTM stakeholders is critical
Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
