The ad says“Project management several customers through an onboarding process”
The ad says“Quality assurance in line with Visual UI designs and product specifications,”
The ad says“Assisting customers with Reporting”
Values
The ad says“Experience with Oracle Opera (V5 or Cloud) or other PMS systems”
The ad says“Experience with Oracle Opera (V5 or Cloud) or other PMS systems”
Due to the expansion of our customer base, we are looking for a Customer Success Manager to join the P3
Reporting to the Head of Client Services
The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America
Work with the Development team to drive the vision and development of software products and the ongoing client services requests
Have a significant role in quality and is the only team member empowered to accept stories as complete
Project management several customers through an onboarding process
Work with the clients to help them onboard to our product portfolio
Collaborate with the clients and to coordinate project schedules, budgets, and staffing
Effectively communicate the clients requests in the P3 backlog of development requests including success criteria to the development team so that they can provide work estimates and accept and complete work to the satisfaction of the clients
Communicate with the client on a regular basis to provide feedback on progress of implementation of projects and releases
Manage project risk and resolve project issues
Weekly/daily customer calls or face to face meetings and quarterly meetings
Quality assurance in line with Visual UI designs and product specifications,
Assisting customers with Reporting
Check that support tickets are being dealt with promptly and within the SLA agreement
Chase support tickets
Chasing up quotation with customers
Project plans
Create and manage project to-do / bug list
In house production meetings
Benefits
Personal and professional growth opportunities
Friendly, collaborative and welcoming environment
Remote-first culture
Extra paid holidays per year
Private medical health insurance
Corporate trips and social gatherings
Preferred experience
The successful applicant has previous experience working in a fast-moving technical environment
This role is the ideal opportunity for a problem solving oriented individual with an interest and natural aptitude for software and technology who enjoys direct contact with clients
Internet architecture
Experience with Oracle Opera (V5 or Cloud) or other PMS systems
Liaise effectively with clients, developers and support team
