Asks for

The ad says“ServiceNow & Azure DevOps experience to manage Change Requests, Backlog reviews, Wiki, and Work Item tracking”
The ad says“Cross-Functional Collaboration expertise to coordinate across internal teams (Business Analysts, Hosting Engineers, Test Engineers) and third-party vendors”
The ad says“Solid experience in Customer Success, Technical Project Management, or IT Service Management (ITSM)”
The ad says“Technical Communication skills in English to translate complex technical changes into clear customer advisories and conduct live bridge calls”
The ad says“Solid experience in Customer Success, Technical Project Management, or IT Service Management (ITSM)”
The ad says“Familiarity with TETRA alert environments or mission-critical control room operations”
The ad says“Operational Governance experience managing incident/problem reviews, account financials, and quarterly performance presentations”
The ad says“Experience within a SaaS, public safety, or telecommunications environment”
The ad says“Experience within a SaaS, public safety, or telecommunications environment”
The ad says“ServiceNow & Azure DevOps experience to manage Change Requests, Backlog reviews, Wiki, and Work Item tracking”
The ad says“Software Release Knowledge to navigate software release cycles (Staging vs. Production environments), User Acceptance Testing (UAT), and infrastructure patching”
The ad says“Solid experience in Customer Success, Technical Project Management, or IT Service Management (ITSM)”
The ad says“Experience within a SaaS, public safety, or telecommunications environment”
The ad says“Familiarity with TETRA alert environments or mission-critical control room operations”
The ad says“Software Release Knowledge to navigate software release cycles (Staging vs. Production environments), User Acceptance Testing (UAT), and infrastructure patching”

The Guardian InLife Team is dedicated to managing the post-implementation journey of live customers utilizing Motorola Solutions products. Serving as the primary point of contact for all operational engagements, the team helps to ensure a seamless experience across both the Guardian portfolio (including Guardian CAD, CADView, ICCS, Mobile, and DEMS) and the wider Motorola Solutions safety and security ecosystem
We build and connect technologies to help protect people, property, and places, fostering collaboration across critical public safety and enterprise systems
Act as the dedicated single point of contact for assigned customer accounts, managing their ongoing in-life journey and overall relationship health
Author and distribute monthly Service Pack reports, as well as schedule and deliver quarterly face-to-face Service Reviews to evaluate performance and identify integration opportunities
Manage account financial reporting both internally and externally, coordinating quarterly alignment with cross-functional success teams to maintain a unified account strategy
Co-lead regular customer Incident and Problem review meetings alongside the Service Desk team to address operational issues and bug fixes
Own, run, and manage customer DevOps Backlog Review meetings to prioritize user stories, bugs, and action items toward smooth resolution
Administer Azure DevOps access, permissions, and operational functions for both customer and internal stakeholders
Schedule and coordinate software upgrades from Staging environments through User Acceptance Testing (UAT) and into Production execution
Raise, document, and track ServiceNow Change Requests (CRs) while coordinating with Engineering, Hosting, and third-party vendors (such as Mitel) to secure technical resources
Draft and dispatch technical customer advisories, host live Bridge Meetings during maintenance windows, and manage alert notifications for potential network impacts

Benefits

Flexible work models
Paid time off
Paid parental and family leave
Health care benefits
Global wellness resources
Employee assistance programs
Rotation programs
Mentor relationships
Learning and development opportunities
Retirement benefits
Employee bonuses
Stock grants & employee stock purchase plans

Preferred experience

Solid experience in Customer Success, Technical Project Management, or IT Service Management (ITSM)
Bachelor’s Degree in Business, Information Technology, Engineering, or a technical field
Technical Communication skills in English to translate complex technical changes into clear customer advisories and conduct live bridge calls
Software Release Knowledge to navigate software release cycles (Staging vs. Production environments), User Acceptance Testing (UAT), and infrastructure patching
ServiceNow & Azure DevOps experience to manage Change Requests, Backlog reviews, Wiki, and Work Item tracking
Cross-Functional Collaboration expertise to coordinate across internal teams (Business Analysts, Hosting Engineers, Test Engineers) and third-party vendors
Operational Governance experience managing incident/problem reviews, account financials, and quarterly performance presentations
Experience within a SaaS, public safety, or telecommunications environment
Familiarity with TETRA alert environments or mission-critical control room operations