Customer Success Manager

• We’re searching for a skilled and passionate Customer Success Manager to join our team and play a crucial role in driving our clients’ success to new heights
• If you thrive on building strong relationships, supporting clients in the SaaS tech industry, and making a real impact, keep reading
• 🏰 Deliver exceptional customer support
• 🤝 Foster and develop valuable relationships with our VIP clients, ensuring their satisfaction and driving adoption, retention, and expansion of our services
• 💰 Identify opportunities for upselling our software products and services through regular customer reviews
• ️ Act as the go-to person for escalated issues that require special attention beyond the capabilities of our Client/Project Management team
• 🤖 Collaborate with other teams to meet customer needs, monitor success metrics, and suggest improvements when necessary
• 🏫 Create and organize training resources, such as online courses, webinars, and workshops, to empower our clients and enhance their EVA experience
• 📣 Advocate for our customers within EVA, effectively communicating their needs and requirements to our Product and Business Analysis teams
• Keep in mind this is a remote position

Benefits

• On-Target Earnings (OTE)
• Pension contributions
• Professional development budget
• Fully remote work options
• Healthcare

Preferred experience

• ✨ Ideally, has previous experience in the SaaS tech industry (a definite plus!)
• ✨ Has experience working in small, fast-paced teams
• ✨ Embraces a customer-centric approach that prioritizes client satisfaction
• ✨ Possesses strong project planning and management skills