The ad says“We are looking for candidates fluent in German and English”
The ad says“We are looking for candidates fluent in German and English”
The ad says“5+ years of demonstrated success in a sales role, preferably in a technology organisation”
Values
The ad says“Field sales experience strongly desired”
The ad says“Aptitude for technology, knowledge of spreadsheet and Salesforce utilisation”
The ad says“Aptitude for technology, knowledge of spreadsheet and Salesforce utilisation”
Our mission is simple: End Cyber Risk. We’re looking for a Customer Success Manager (m/f/d) Commercial, based remotely in Germany, to help make this happen
The Customer Success Manager serves as a trusted advisor for corporate customers utilising Arctic Wolf’s solutions
This role is a key, customer-facing role within Customer Success and is committed to ensuring that customers move positively through the customer lifecycle
The Job duties are varied and complex utilising independent judgment
Ultimately, the customer success manager is responsible for maintaining and growing the revenue from Arctic Wolf’s customer base and ensuring a high level of satisfaction with solution delivery
Managing a set of corporate customers who are utilising Arctic Wolf’s CyberSOC solution
Achieving renewal and expansion targets through consultative selling techniques
Listening to customers and providing feedback to the business
Ensuring customer satisfaction and delivery of quarterly account reviews
Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings
Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth
Successfully planning and prioritising a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible
Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts
Benefits
Equity For All Employees: Our salary and benefits packages always include equity, so every employee has a stake in the company’s success
Pack Unity: We’re on a mission to foster a diverse, equitable, and inclusive workplace and to create positive change in and out of the office
Professional Development: Arctic Wolf mentors and trains its employees to help their career growth, and encourages and supports employee efforts to enhance their skills and competency through coursework and training
Flexible Paid Time Off: Arctic Wolf believes that employees should have the opportunity to enjoy time away from work on a flexible basis. Employees are given accountability and authority within their job responsibilities, why not with their flexible time off? We encourage diversity and the ability for you to celebrate the days in the year that are important to you
Family Forming Benefits: Your family is a part of our Pack, which is why in addition to comprehensive health benefits, we provide access to personalized family-forming support for employees exploring fertility health, those pursuing parenthood, those already pregnant, and other family related benefits
Volunteer Time Off: As we seek to End Cyber Risk, we also seek to give back to the communities around us, so the world is a safer and better place for all to thrive. All pack members have 3 days of volunteer time off (VTO) to use to give back to their communities in a way that is meaningful to them
Preferred experience
This role requires a dedicated professional with an exceptional ability to manage customer relationships and identify and promote expansion opportunities
5+ years of demonstrated success in a sales role, preferably in a technology organisation
Thinks out-of-the-box and energises others with passion, quality, and commitment
We are looking for candidates fluent in German and English
Field sales experience strongly desired
Aptitude for technology, knowledge of spreadsheet and Salesforce utilisation
Fanatical devotion to customer service, business quality, and data security
The ability to be flexible and work in a rapidly changing environment is required
