The ad says“Technical expertise in software application development or embedded systems”
The ad says“Bring expertise in industrial or process engineering, with the ability to advise customers on process improvement and lean manufacturing optimization”
The ad says“Bring expertise in industrial or process engineering, with the ability to advise customers on process improvement and lean manufacturing optimization”
The ad says“Proven problem solving skills, with the ability to navigate ambiguous situations such as customer inability to lock down scope due to changing product designs”
The ad says“Bring expertise in industrial or process engineering, with the ability to advise customers on process improvement and lean manufacturing optimization”
The ad says“Technical expertise in software application development or embedded systems”
Lumafield is seeking a Customer Solutions Delivery Program Manager to drive the successful delivery of technical solutions that combine both hardware and software to solve manufacturing and engineering challenges
In this customer-facing role, you’ll be responsible for the end-to-end development and implementation of solutions that require coordination across multiple teams. These solutions may range in complexity from multi-week projects to larger programs that entail delivery of multiple solutions across a customer’s organization and/or product lines
This role requires strong communication skills as you’ll interface with executives, engineering teams, and technical staff both internally at Lumafield and across our customer base
This role will work with the Head of Customer Success to build processes for scaling our delivery and management of complex customer engagements while maintaining the highest levels of quality and professionalism
Manage end-to-end program delivery for customer solutions that can involve hardware, software application development, and multiple system integrations
Collaborate with customers to define scope, requirements, and priorities, with a lens of driving value for their business
Collaborate with product and engineering teams to define requirements and execute on them
Own scope and timelines for individual projects and broader programs by developing project plans, identifying and mitigating risks, and communicating early and often
Manage change and expectations internally and externally with customers
Drive process improvement by documenting lessons learned, establishing best practices, and developing scalable frameworks
Benefits
Health, vision, & dental coverage
Paid parental leave
Equity package for all full-time employees
Flexible vacation policy
Mental health & wellness perks
Catered lunches & full kitchen
Retirement savings
Financial wellness education
Company & team events
Preferred experience
This role requires a proactive project team leader who works effectively in fast-paced environments, approaches complex technical challenges systematically, and demonstrates the resilience and curiosity that defines Lumafielders
Proven problem solving skills, with the ability to navigate ambiguous situations such as customer inability to lock down scope due to changing product designs
Bring expertise in industrial or process engineering, with the ability to advise customers on process improvement and lean manufacturing optimization
Experience managing and communicating with a range of stakeholders who may have differing perspectives and priorities
High level of detail orientation and exceptional organizational skills
Must be a US citizen or GC holder
10+ years of experience, including time as an engineer in a manufacturing environment, project or program management, management consulting, or comparable experience in technical environments
B.S. in engineering
Able to independently develop frameworks and project plans through forward-looking thinking in situations without precedent
MBA
Technical expertise in software application development or embedded systems
Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!
