Customer Solutions Executive

Company Description

LetsGetChecked is fast becoming a global leader in personal health testing. Our medical technology platform provides connectivity between customers and our global network of laboratories. We are enabling customers to order, manage and track their own clinical outcomes through a personal online account.

Our platform operates in dozens of markets and focuses on ease of use for our customers along with integrity & security for the data they trust us with. If you are looking for a challenge, we can provide this within a very dedicated and expanding team environment, where you can help shape the future with us.

We are experiencing an exciting expansion phase and are adding to our existing team, having recently closed off a series A funding round with our investor United Healthcare, so right now is the time to join us!

Job Description

LetsGetChecked are looking to hire a Customer Solutions Executive to join our team.

We are looking for a customer oriented individual with a great attitude, who is highly organised and self-motivated.

You will be a member of the primary contact team for customers interested in the products and services we offer and so an interest in healthcare is important.

What will I be doing?

• Answering incoming calls and responding to customer’s emails and online chat queries
• Providing product and service information to customers
• Managing and resolving customer issues
• Identifying and escalating customer issues to management
• Engaging in up-selling and add on sales in your interactions with customers
• Documenting all call information according to standard operating procedures
• Recognising, documenting, and alerting the management team of trends in customer queries
• Completing call logs and reports
• Other duties as assigned

Qualifications

 

• Bsc in Business or buiness related field
• Fluent English
• Customer Service orientation
• Strong interpersonal skills
• Ability to communicate clearly and effectively
• Patience and attentiveness
• Organisational skills
• Attention to detail and accuracy of work
• Problem analysis and problem-solving
• Professional at all time

What skills are a bonus?

• Fluency in a second language
• Healthcare background

What competencies are required?

• Initiative
• Analytical Thinker
• Teamworker
• Project Management skills
• Innovation

Additional Information

What are the benefits of working with LetsGetChecked?

• The successful applicant will work as part of a focussed team, where no two days are the same and there are opportunities for success.
• Work in a fast-paced and rapidly expanding Healthcare and Technical company with a clear focus on personal health improvements
• Free testing kits monthly to monitor your own health
• Competitive salary
• Tax Saver

What are the job specifics?

• Location: Dublin – Dun Laoighre
• Duration: Full time – Permanent
• Start Date: ASAP