The ad says“AI fluency - comfortable using AI tools in daily work, with an understanding of how to apply them effectively”
The ad says“Troubleshoot complex technical issues across APIs, custom embeds, integrations, and product configuration”
The ad says“Working knowledge of HTML, CSS, and JavaScript: enough to understand, adapt, and build lightweight front-end components or customize embedded experiences”
The ad says“Working knowledge of HTML, CSS, and JavaScript: enough to understand, adapt, and build lightweight front-end components or customize embedded experiences”
The ad says“Strong technical grounding in SaaS, APIs, and enterprise integrations — hands-on experience making HTTP requests, reading API documentation, and connecting third-party services, automations, and data flows”
The ad says“Build custom solutions using JavaScript, APIs, and external platforms (Cloudflare, Pipedream, n8n, etc.), including ongoing maintenance and support”
The ad says“Strong technical grounding in SaaS, APIs, and enterprise integrations — hands-on experience making HTTP requests, reading API documentation, and connecting third-party services, automations, and data flows”
As our Customer team grows in size and complexity, we are looking for a Customer Solutions Engineer to support our customers by removing technical friction, solving complex integration challenges, and building end-to-end solutions that help them get the most value out of Landbot
This is a highly hybrid role — we are looking for someone who combines strong customer-facing and communication skills with a genuine technical background. You will sit at the intersection of Sales, Customer Product, and Engineering, working closely with the Customer team and technical stakeholders to make sure our customers succeed with reliable, well-built, and scalable solutions
Expect a fast-paced environment where no two days are the same: one day you may be scoping and quoting hours for an end-to-end solution, the next you are troubleshooting a complex API issue, building a custom integration, or writing JavaScript to customize a bot experience. If you are equally comfortable in a customer call and a code editor, this role was made for you
Deliver an excellent customer experience by applying deep product and technical expertise to resolve complex inquiries from clients and users via chat, email and video calls
Troubleshoot complex technical issues across APIs, custom embeds, integrations, and product configuration
Report software bugs and identify trends across widespread customer issues, sharing findings and feedback with Product and Engineering to help improve the product
Conduct high-level technical discovery sessions with clients during product evaluations, proof-of-concept processes, and ongoing projects, engaging with key executive decision-makers to ensure solutions align with their objectives and needs
Validate the technical feasibility and requirements of customer projects
Scope customer projects and estimate the effort required to deliver end-to-end solutions
Build custom solutions using JavaScript, APIs, and external platforms (Cloudflare, Pipedream, n8n, etc.), including ongoing maintenance and support
Create and maintain technical documentation
Build internal tools and automations that improve team efficiency and surface insights through analytics/reporting
Collaborate with the Sales and Customer Success teams, providing technical expertise on customer projects and supporting pre-sales efforts when needed
Support marketing and community efforts through technical content and use-case demonstrations
What success looks like:
Customers and the Customer team trust you as their first stop for technical questions
Custom solutions and integrations become a competitive advantage in customer satisfaction and retention
Internal tools, automations, and data are reliable and well-maintained
Technical processes become faster, clearer, and more scalable thanks to your work
Benefits
Live and work in sunny Barcelona
Friday happy hours and after hour weekly team meetings
Flexible holidays so you can take time off when you need it
Bonus transport tickets, educational content and all you need to feel empowered
Referral Bonus if you bring other talented people like you
MacBooks are our standard, but we’re happy to get you whatever equipment to get your job done
Great culture & working atmosphere
Hybrid culture
Preferred experience
Excellent written and verbal communication skills, able to explain technical concepts clearly to both technical and non-technical audiences
Strong hands-on, organized mindset — comfortable prioritizing and managing multiple requests under deadlines in a dynamic, fast-changing environment
Fluent in English and Spanish, with eligibility to work in Spain
3+ years in a Support Engineering, Solutions Engineering, or similar technical customer-facing role, with strong experience guiding enterprise customers through complex software decisions
Working knowledge of HTML, CSS, and JavaScript: enough to understand, adapt, and build lightweight front-end components or customize embedded experiences
Experience with dashboards, internal tools, and process documentation
Strong technical grounding in SaaS, APIs, and enterprise integrations — hands-on experience making HTTP requests, reading API documentation, and connecting third-party services, automations, and data flows
Curious and eager to learn, with a strong sense of ownership
Skilled at collaborating with cross-functional teams and managing multiple stakeholders
Extremely proactive and self-driven: you don’t wait to be told what to do
Ability to explain complex technical concepts to non-technical stakeholders
AI fluency - comfortable using AI tools in daily work, with an understanding of how to apply them effectively
Builder mindset - has independently designed and built products, tools, or projects end-to-end
Experience supporting Sales and Customer Success teams in a SaaS environment
