Customer Service Specialist

Meaningful Work From Day One

In this role, you will be responsible for endtoend order management across assigned markets, ensuring operational excellence, strong stakeholder relationships, and timely, accurate execution of all customer service activities. You will play a key role in supporting supply chain processes, coordinating with internal teams, and maintaining exceptional service levels for our customers.

This is an office/hybrid role (4 days a week at Warsaw office, Fridays working from home)

What You Can Expect

Customer Service
- Be a single point of contact for dedicated international business customers and distributors.
- Respond to customer requests and queries related to their orders and logistics (mainly via email).
- Be a contact for distributors, build strong relationships and become trusted advisor in supply chain and order management areas.
- Communicate with logistics providers and supply chain partners concerning order status inquiries.
- Cooperate with Brown-Forman’s internal departments, provide and exchange information on customers orders and stock situations.

Order Fulfillment
- Receive, validate and process orders for customers through SAP ERP system.
- Track order fulfilment progress, identify risk, propose changes to ensure on time order deliveries.
- Proactively seek opportunities to update orders, prevent delays, and ensure ontime shipments.
- Process and issue order documentation, adhere to established timelines.
- Ensure high quality of customer and order master data.
- Use multiple reports (e.g.  production plans, planned shipment reports) and other sources of information for proactive order management.

What You Bring to the Table

- Minimum 2 years of relevant experience in operations in international business environment (preferable areas of customer service, order management or supply chain).
- Experience in related work within a changing and dynamic environment.
- Demonstrated ability to make decisions independently based on logical assumptions and factual information.
- Experience working with a supply chain system, ideally SAP.

- Language Proficiency: fluent in English, both spoken and written.

What Makes You Unique

- Exceptional communication skills (influencing, listening, written).
- Ability to build strong relationships at all levels with strong stakeholder awareness.
- Collaborative team player with conflict management skills.
- Excellent time management skills.
- Ability to manage and coordinate multiple tasks at the same time.
- Attention to details and high work quality.
- Adaptable, flexible and resilient.

Testimonies:

Joining our Supply Chain team in Poland means becoming part of a dynamic European hub that manages complex operations across multiple markets. You’ll work with a diverse, collaborative group of professionals passionate about continuous improvement and innovation in supply chain.

Our Polish hub is known for its strong sense of teamwork, openness, and hands-on approach — as one of our team members says, “You’re never just a small part of the process here — you really see the impact of what you do every day.”

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.