Job Title:
Customer Service Representative II
Summary:
In this role, you will be the prime contact for order-related activities, owning an independent portfolio of all customer accounts in one or two segments for their country. You will act as the extended arm of the commercial organization, fully accountable (RACI) for execution from order creation to delivery.
Please note that this role requires on-site presence five days per week, Monday through Friday.
Due to the minimum requirement for fluent English language skills - please include an English version of your CV when applying
Responsibilities Include:
- Efficiently process order-to-cash from contract management through order confirmation, ad-hoc invoicing and delivery — all order types and customers (EDI, export, WOC)
- Act as front-line business contact for product, service and supply chain inquiries; keep clients proactively informed and act to maximize ability to serve
- Analyze SAP reports to identify and resolve open issues; interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance and Quality
- Receive, enter and manage customer non-conformances/claims, including debit/credit note management
- Build sustainable customer trust through open, proactive communication
Qualifications:
The following are required for the role
- Bachelor’s degree with at least 3 years of customer service/account management or similar experience.
- Customer focused mindset with the ability to develop business relationships with internal / external customers and suppliers.
- Proficiency in Microsoft Office; some experience with SAP (SD module) or similar enterprise systems
- Native Portuguese speaker with fluency in English.
- Proficient in Microsoft word & basic proficiency in Excel
- Significant customer relations experience in complex international and ever-changing environments;
- Ability to handle multiple requests and demands on time, prioritize workload depending on needs of customer and business for on-time completion of each request
- Display strong business acumen enabling to take initiative and ownership of difficult customer situations
- Inspires top performance in others by example of work ethic and job performance with proven ability to successfully coach others
- Keen sense of customer relations illustrated by effective communication (verbal and written) and interpersonal skills;
- Attentive to details;
- Ability to maintain composure under stress, a sense of urgency when performing tasks; excellent organizational skills.
The following are preferred for the role:
- Proficiency in Incoterms and export documentation.
- Intermediate Spanish proficiency, in addition to fluency in English and Portuguese.
- Experience in the Chemical industry, construction products, building materials or distribution-based businesses.
- Experience managing the end-to-end order management process within an international business environment
- Master's degree
#LI-AW1
What We Offer:
At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. #BePartoftheSolution
About Us:
Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.
Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.
To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.
Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.
