Customer Service Representative

Description

Do you enjoy being in daily contact with our customers and offering them the best possible service for processing their orders? Do you feel comfortable in an international environment and appreciate the insight into the various customer segments that we serve with our globally distributed locations?

This role at Toradex is an excellent opportunity for a highly motivated individual who enjoys acting as a central interface to our customers to ensure sustainable success.
Suppose you love to master challenges through precise work and use your excellent communication skills in daily interaction with our global customer base. In that case, you are the perfect addition to our team.

Roles & Responsibilities

• Ensuring optimal order processing to assure a great customer experience
• Receive, review, and process new orders based on customer purchase orders (POs)
• Creating order confirmations and releasing shipments of products to customers according to available stock
• Handling of product returns and respective credit notes
• Assure prompt follow-up of overdue (pre-)payments and double payments
• Follow up on diverse customer inquiries about prices, product lead times and tracking numbers
• Handle customer phone calls, English and German
• Manage the customer master data in the ERP system
• Proactively supporting the procurement team with the demand planning
• Supporting the logistics team with inbound and outbound deliveries
• Ensuring the best product availability by managing internal stock transfers between multiple warehouse locations

Skills

• Commercial degree/qualification or similar
• 2+ years professional experience in the areas of customer service and/or logistics
• Proactive, precise, and service-oriented way of working
• Organizational talent with excellent teamwork and communication skills
• High degree of independence and commitment
• Strict requirement: Excellent German and English skills: reading, writing, speaking: Level C2 CEFR
• Sound knowledge of Microsoft Office and ideally with an ERP system like Microsoft Dynamics 365
• Ability to find economic solutions to problems

What do we offer

• A great agile and intercultural work environment, including flat hierarchies, an open-door policy, a focus on empowerment, joint responsibility, and mutual trust and support
• Working with a skilled, high-achieving, experienced, fun, international, and growing team—with lots of opportunities to develop your professional career, take on further responsibilities, and grow with the company