Customer Service Representative

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties: 

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information.
• Accurately record all details in accordance with procedures  
• Conduct database and open-source research
• Route and escalate calls appropriately
• Other duties, as assigned

Requirements

• 3 +experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Experience in handling sensitive information
• Ability to pass a government security background check