Customer Service Representative

On-site · Guatemala City, Guatemala, GuatemalaUpdated 4 weeks ago

Customer Service Representative

We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for IDT products and services.

Key Responsibilities:

Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.
Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.

Requirements:

High School Diploma.
English proficiency at 85% or higher.

Previous customer service experience is preferred/desired.

Strong computer aptitude, documentation skills, and multitasking abilities.

Excellent phone, email, and chat etiquette.

Schedule flexibility and ability to work on-site in Zone 4.

Professionalism and a positive, people-oriented attitude.

Strong problem-solving skills and the ability to think quickly.

A proactive team player who takes ownership of their work.

What we offer:

Competitive salary

Bonuses

Parking Subsidy

Life and Medical Insurance

Benefits and Discounts

Growth opportunities

Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

IDT

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