Customer Service Representative

Customer Service Representative

 

Summary:

Customer Service Representative are responsible for the support of both internal and external customers during the account management process under the supervision of the Service Manager. At CP Rankin we expect to exceed all expectations of our clients, both external and internal. It is the expectation of this role to attend Account Management needs and services from a supportive and assisting perspective. The role is to partner closely with their respective Account Managers on tasks required to super serve clients. All interactions, both existing and potential, are to be handled with professionalism and precision.

What You Will Be Doing:

Will work with Account Managers daily to problem solve, provide information needed to maintain client relationships, and coordinate with internal support to obtain, organize, and deliver results for exceptional Client management and retention

Client relationship management

Creatively partner with account managers on projects, estimates, and proposals on contracts both current and potential

Provide project insight: Price, quality, and point of sale material

Manage data and information entered in our tracking system by the Account Manager for the client projects and their management

Attend continuous and development training led by your account manager and other internal groups, as business allows

Complete all account receivables for respective clients and account managers

Manage and organize system data, in conjunction with account manager, and information in DataForma for clients

This list is not all-inclusive and some additional responsibilities may be required as the business demands

What You Need to Have:

HS Diploma, GED or equivalent experience required

1-5 years of experience required

Communication, interpersonal and negotiation skills.

Ability to read, analyze and interpret data.

Favorable result on Background Check

Ability to use Data driven documentation and systems, such as Excel, DataForma, and Foundations

Must be highly organized and track all account management processing material and contact information 

Strong organization and supervisory skills

Speak clearly and effectively

Calculate, manipulate, and interpret numbers/data

Read English

Use independent judgment and discretion

Meet customer expectations

Work under stress with interruptions and deadlines

Ability to think logically

Follow procedures and instructions

Use computer effectively and view computer screen

Attention to detail

Exhibit empathy in all situations

Industry and/or position experience a plus

 

Essential Responsibilities related to Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time.  The associate is occasionally required to stand, walk, and reach with hands and arms.   The associate must frequently lift and/or move up to 20 pounds.  The noise level in this location is moderate (use of computers, printers and machines).

Who you are in the role

You are detail orientated and well organized.

You communicate clearly and effectively with other associates and clients.

You are energetic and self-motivated. You want to learn and strive to problem solve as a team or independently

You like work onsite and participate in interactive onsite meetings on a regular and predictable basis.

You initiate immediate interaction, coordination and collaboration with team members, clients, customers etc. You go above and beyond for all your clients and customers, both internally and externally

CP Rankin is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.

 

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.  As required by changing business needs, complete additional essential responsibilities as identified and assigned.