Customer Service Officer

About Eziway

Australian-founded in 2007, Eziway is a growing salary packaging provider with nearly 120 people partnering with 500+ employer groups across every state. Our people aren't just employees — they're the reason we succeed.

The Role

Eziway Salary Packaging provides outsourced salary packaging services to FBT-exempt organisations including charities, public health, community and disability service providers. You'll manage a designated portfolio of clients — from doctors to aged care workers — as their primary point of contact for all things salary packaging, using our own in-house software. It's a fast-paced, rewarding environment working alongside the frontline of Australia's health sector, on a rotating roster (8am, 9am and 10am starts).

How You'll Work
Reporting into the team, you'll:

• Act as the primary point of contact for Eziway salary packaging clients
• Answer incoming calls and assist with enquiries in line with our service offering
• Process the salary packaging lifecycle — account creation, documentation and terminations
• Use Eziway's software for data entry, client file updates and record accuracy

Requirements

What You'll Own

• Client Portfolio — Own a designated set of client accounts, delivering a superior salary packaging experience end-to-end
• Enquiry Handling — First point of contact for incoming calls and client queries
• Lifecycle Processing — Account creation, documentation and terminations across the salary packaging cycle
• Records & Data — Accurate data entry and file maintenance using Eziway's in-house software

What We're Looking For

• Salary packaging or novated lease experience highly regarded, not essential
• Customer service experience with a genuine willingness to deliver superior service
• High attention to detail and strong interpersonal skills
• Ability to multitask, prioritise and meet KPIs
• Excellent verbal and written communication skills
• Proficient in Microsoft suite, comfortable picking up new systems
• Typing speed of 40wpm with 95% accuracy
• Availability for a rotating roster with 8am, 9am and 10am starts

Benefits

What's in it for You

• A 35-hour week, 9–5 — because your time outside work matters too
• Work close to home, skip the city traffic
• Free onsite parking, one less thing to think about
• Genuine career growth in a business that's still scaling
• Access to an Employee Assistance Program

If you have any additional questions, please contact our HR team at ••••@eziway.net.au.

We strongly encourage applications from individuals of Aboriginal and Torres Strait Islander descent. In accordance with our commitment to fostering a diverse and inclusive workforce, we actively seek to provide equal employment opportunities to all individuals, with particular emphasis on enhancing representation from Aboriginal and Torres Strait Islander communities.

Please note, applicants must have the right to work in Australia. As part of the recruitment process, you may be required to undergo a police and medical check for security clearance pertaining to specific job requirements.