Customer Service Advisor

Job Title: Customer Service Advisor

Location: Huntingdon

Business Area: Anglian Water

Contract: Permanent- Full and part time positions available- the choice is yours! Please specify on your cover letter what hours/ days you are ideally looking for

Salary: Competitive + Benefits

Do you want to join one of the happiest teams in the country?

Our Metering Services team just scored 91% on the love to listen survey which tells us we have one of the happiest teams in the country! We are looking for new Customer Service Advisors to join the team, working on our alliance with Kier & Clancy Docwra to ensure customer’s expectations are met and exceeded.

Key Responsibilities:

• Act as a key interface with our customers by planning and making appointments and gain in-depth insight into their concerns and issues, whilst feeding this back to the business
• Liaising with customers, dealing with questions and queries, and redirecting them to the correct teams
• Ensure systems and databases are updated and provide analysis to a range of stakeholders to assist with performance management reviews against agreed levels of service
• Assist with the scheduling and planning of works

What do we need from you?

• Hold sound understanding of a customer service environment, particularly over the phone
• Excellent IT and communication skills

As a valued employee, you’ll be entitled to:

• Personal private health care
• 23 days annual leave – rising with length of service
• Flexible working
• Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
• Bonus scheme
• Flexible benefits to support your wellbeing and lifestyle.

Why Anglian Water?

Alongside our great benefits you will be part of a great team based in Huntingdon who will welcome you to their team and provide all the support and development you need.

Closing date:  03/01/2022