Customer Service Administrator

Company Description

Movu Robotics, a company within the stow Group, is on its way to becoming a global leader in the design, development, and implementation of warehouse automation solutions. With cutting-edge technology and an integrated ecosystem of scalable and innovative solutions, we are redefining supply chain efficiency. Movu makes robotic automation accessible to all logistics operators, regardless of their size or technological maturity.

Innovation ; Ambitious growth ; Advanced technologies ; Next-generation robots. That’s the DNA of Movu Robotics. Thanks to our in-house design and manufacturing capabilities, we offer a dynamic and hands-on work environment filled with technical challenges and growth opportunities.

🌍 We are a fast-growing international company, looking for passionate individuals ready to innovate at every level.

At Movu, we value your talents because your strengths are our strengths too.

Looking to grow professionally?
There’s a place for you at Movu Robotics. Join us and help shape the future of intralogistics.

Job Description

As a Customer Service Administrator, you will be responsible for supporting customers and internal stakeholders by ensuring the accurate processing of orders, deliveries, spare parts, and invoicing activities. You will play a key role in maintaining excellent customer service while supporting the efficient day-to-day operation of the business.

Key Responsibilities

Order Management

• Entering and managing orders in SAP.
• Coordinating with the warehouse regarding deliveries and transport planning.

Customer Communication

• Creating order quotations and order confirmations.
• Managing customer inquiries related to orders, deliveries, and invoices.

Spare Parts Management

• Ensuring safety stock levels are aligned with demand.
• Informing the Supply Chain team of any deviations or potential shortages.

Invoicing and Credit Management

• Ensuring timely and accurate invoicing.
• Preparing credit notes.
• Following up on overdue invoices.

Quality, Safety & Compliance

• Responsible for ensuring everyone works safely and according to stow's QSHE standards to ensure all work is completed in a safe, efficient, and qualitative manner.
• Ensuring all activities and processes comply with QSHE standards, policies, work instructions, and local legislation.
• Supporting Lean principles and continuous improvement initiatives throughout the organization.

The position is with Movu Robotics; however, the employment contractual agreement will be made with stow Ovar.

Qualifications

• You have experience in administrative supporting tasks in an industrial B2B environment. 

• You possess a relevant bachelor’s degree. 

• You are a computer literate and you can work with MS office applications. SAP and Salesforce knowledge are advantageous.

• You feel comfortable of communicating to customers in English. French is an added advantage.

• Experience in spare parts, service operations, installed-base management, or after-sales support is considered an advantage. 

• You are willing to travel sometimes to our headquarters in Belgium 

• Be administrative, organizational, and commercially skilled. 

• You go the extra mile, solving problems with a proactive and creative mindset. 

Additional Information

What do we offer?

• Comprehensive training and development provided by experienced professionals to support your success from day one.
• Collaborate with talented and passionate colleagues in an open, supportive, and enthusiastic team culture.
• Competitive salary package that recognizes your skills, contribution, and professional growth