Customer Retention & Growth - ref. 1118

We are looking for a motivated and customer-oriented Outbound Customer Consultant to join our team. The role focuses primarily on outbound telephone consulting with our existing customer base and prospects, providing professional and personalized support in Italian, German/Swiss German, French, and English (minimum C1 level in all four languages) is required. Candidates without the required language qualifications will not be considered.

• Re-engagement and win-back of existing customers

• Customer retention and loyalty activities

• Encouraging the use of our products and services

• Conducting inbound and outbound welcome calls

• Cross-selling and upselling activities

• Supporting marketing campaign projects aimed at:

  • defining targeted and tailored communication for specific customer segments;

  • assessing customer interest in new products or services;

  • planning strategies and identifying the most appropriate customer approaches.

What do we offer?

• Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance

• Numerous benefits and incentives

• Well-being, motivational and team-building activities

• Experience in similar positions

• Telephone-based consulting, primarily outbound, with our existing customer base and prospects in four languages Italian, German/Swiss German, French and English (minimum C1 level in all four languages) is required.

• Resident in Ticino or willing to relocate