Customer Planner (HKTW)

Job Description

Just imagine seeing the right products on shelves at the right time across Hong Kong and Taiwan. Then make it real.

About the role

As our Customer Planner, you'll play a key role in the LEGO® HKTW Operations team, connecting Sales, Marketing, customers, and supply chain partners to improve demand planning, product availability, and inventory performance. You'll combine data analysis, commercial insight, and planning expertise to strengthen forecast accuracy, support monthly planning cycles, and drive continuous improvements that help the business grow. It's an opportunity to influence decisions, build strong customer partnerships, and shape how products flow through the market.

No relocation assistance is provided for this role. The role can be based in either Hong Kong or Taiwan supporting both markets.

Core Responsibilities:

Customer demand planning and management (50%)

• Partner with Key Account Managers to ensure smooth execution of customer demand planning, driving an excellent topline forecasting and management.

• Lead analytical reviews on customer performance, market dynamics, building block assumptions, forward-looking forecasts, and promotion effectiveness to strengthen turnover forecast accuracy.

• Validate launch and promotional volume estimates, customer assortment lists, and account flow models to ensure high-quality outputs for company planning cycles.

Product availability and allocation (20%)

• Drive the product allocation process in line with defined principles, ensuring fairness, adherence to confirmed orders, and alignment with supply constraints.

• Support Key Account Managers in maintaining healthy retail stock levels and ensuring product availability for consumers.

In-stock and inventory reporting (10%)

• Develop and maintain in-stock reporting to assess LEGO market inventory, including local reporting setup, coordination with regional teams, and updates to retail product listings.

• Identify and escalate inventory issues, providing actionable recommendations to Demand Planning and Account Management teams for improved product flow.

S&OP support (10%)

• Actively participate in the monthly S&OP cycle, providing customer insights on product flow and promotional activities.

Continuous improvement (10%)

• Serve as a bridge for internal and external customer-related projects (e.g., order-to-cash implementation, EDI integration).

• Drive process improvements by leveraging advanced technology, industry networking, and productivity programs.

Required Qualifications

• Delivered customer demand planning and forecasting activities in a consumer goods, retail, or supply chain environment

• Applied advanced Excel, Power Query, and Power BI tools to support planning and business decisions

• Managed inventory analysis and reporting to improve availability, visibility, or stock performance

• Partnered with commercial and operational teams to achieve measurable business outcomes

• Improved forecast accuracy through structured reviews, planning processes, and data insights

Preferred Qualifications

• Used EDI integration processes to support customer or supply chain operations

• Conducted retail performance and promotional analysis to guide planning decisions

What you'll build

• Stronger customer demand visibility and more accurate forecasting

• Effective planning processes that support monthly sales and operations reviews

• Better inventory reporting and in-stock visibility across the market

• Closer collaboration with customers to optimize inventory health and product flow

• Data-driven recommendations that balance customer demand with supply constraints

• Process improvements that increase efficiency and customer service performance

If you've worked in a role where you managed forecasting, demand reviews, or inventory planning while partnering with multiple stakeholders, you'll feel at home here. What matters most is your ability to turn data into action, influence decisions through insight, and deliver results that support both customers and the business.

Life on the team

You'll join the HKTW Operations team within the LEGO Group, a team that connects commercial and operational functions to support business performance and product availability. We work in a highly collaborative environment where forecasting discussions, planning reviews, and improvement initiatives are part of everyday work. Analytical thinking, cross-functional collaboration, problem solving, prioritization, taking ownership, and confident communication all help our team succeed together.

What success looks like

Success means mastering the balance between customer demand and supply realities while helping improve forecast quality and service levels. Over time, you'll contribute to stronger planning processes, enhanced reporting capabilities, greater inventory visibility, and customer integration initiatives. You'll work closely with Key Account Managers, Sales, Marketing, Demand Planning teams, regional operations colleagues, and customer planning contacts to deliver sustainable growth and reliable product availability.

#LI-JL3

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.