The ad says“You’re comfortable analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.)”
The ad says“A minimum of 5+ years of experience in Go-To-Market operations, strategy, or business consulting in a SaaS company”
The ad says“You have a deep understanding of key Customer Success concepts, metrics, and processes / best practices”
The ad says“You’re comfortable analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.)”
The ad says“You’re comfortable analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.)”
The ad says“A minimum of 5+ years of experience in Go-To-Market operations, strategy, or business consulting in a SaaS company”
The ad says“You’re comfortable analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.)”
The ad says“A minimum of 5+ years of experience in Go-To-Market operations, strategy, or business consulting in a SaaS company”
The ad says“You’re comfortable analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.)”
The ad says“You’re comfortable analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.)”
The ad says“You’re comfortable analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.)”
As the first Customer Operations Manager for our Post-Sales team, you’ll partner closely with our Post-Sales Leadership to develop, maintain, and scale our customer success strategy
You’ll be able to influence decision-making on core Post-Sales initiatives and help define the foundations of success for a highly efficient organization
This role is focused on creating scale within our customer-facing teams by optimizing existing processes, innovating how we use our go-to-market tools, and providing structured programs so that our customer-facing teams can drive the highest impact for our customers
Define and implement lifecycle processes in conjunction with Post-Sales leadership to support customer outcomes and drive business growth
Assist in establishing appropriate touch points throughout the customer journey (pre and post-onboarding)
Develop methodology, processes, and systems that support our customer engagement methodology across all customer segments and teams
Research, evaluate, recommend, and implement tools that increase efficiency of the Post-Sales team
Operate as a thought partner to the business by identifying opportunities for future-proofed process automation and optimization, with a focus on scalability
Curate content and playbooks to allow the team to more efficiently and consistently deliver customer outcomes; manage deployment of processes
Design and build key reporting for Post-Sales leadership team including but not limited to: customer adoption, sentiment, advocacy, and business results (e.g. renewals, expansions, churn)
Collaborate with enablement teams to manage training schedule during new hire onboarding and continual education
Work cross-functionally to support critical Customer Success and Solutions Engineering initiatives that require buy-in and collaboration from teams across the company (e.g. feature request process, renewals management, marketing reach-outs)
Benefits
Professional Development
Catered meals
Wellness benefit
401(k)
Unlimited time off
Parental benefits
Mental health
Health and wellness
Bevsday (free drink on Wednesday)
Family planning
Preferred experience
If you love applying your expertise to develop holistic organizational strategy, drive scalability through process, and work cross-functionally to tackle new challenges, this is the perfect role for you. Come help us build a world-class Post-Sales Organization!
You’re able to tell a story with data that creates a compelling narrative for business stakeholders
You’re comfortable analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.)
Direct experience in a Customer Success or Solutions Engineering role is a plus
You have a deep understanding of key Customer Success concepts, metrics, and processes / best practices
A minimum of 5+ years of experience in Go-To-Market operations, strategy, or business consulting in a SaaS company
You have a track record of success contributing to strategic improvements, advocating for them internally, and managing their end-to-end deployment
You operate well in fast-paced environments and are able to prioritize initiatives and excel under ambiguity
You’re collaborative; cross-functional work excites you, and you’re able to coordinate projects across multiple stakeholders
You have strong attention to detail and excellent written and verbal communication skills
