The ad says“Strong written and verbal communication skills; business fluency in English”
The ad says“Understanding of webhooks and API”
Values
The ad says“PM qualifications (Agile, PMP, Prince2) is a plus”
The ad says“PM qualifications (Agile, PMP, Prince2) is a plus”
The ad says“PM qualifications (Agile, PMP, Prince2) is a plus”
The ad says“Exposure to and understanding of AI driven product recommendation tools and algorithms is an advantage”
The ad says“Experience with other CRM, ERP / Marketing Automation platforms as an advantage”
The ad says“Experience with other CRM, ERP / Marketing Automation platforms as an advantage”
The ad says“Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage”
The ad says“Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage”
The ad says“Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage”
The ad says“Experience with other CRM, ERP / Marketing Automation platforms as an advantage”
The Customer Onboarding Manager is one of the first members of the post-sales team to work with new and existing clients
The Customer Onboarding Manager is responsible for transitioning our clients from the sales process through onboarding and implementation of their new platform, while reinforcing the Insider One vision of true 1-to-1 personalisation driven by the client’s data
Responsible for understanding client’s business requirements and use-cases, managing project delivery, and ensuring accelerated time-to-value realisation from their investment in Insider One
It is critical during this initial period that our new clients are enabled and empowered to use the platform to its fullest potential
The Customer Onboarding Manager is the key member of the Onboarding team
They are responsible for ensuring smooth, timely, and complete Insider One platform adoption and client confidence in their new system
Using a combination of hands-on approach with strong project management principles and technical knowledge, the Customer Onboarding Manager will be responsible for providing technical guidance to the client
Supporting clients through setup while having a full understanding of the client’s application environment and data in order to provide optimal solution design recommendations for integration in a timely and impactful manner
Project manage customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers
Collaborate with internal technical resources to empower and train customers to use Insider One’s platform and powerful features as efficiently as possible
Establish credible relationships with all levels of the customer organization, from senior managers to end users of Insider One, to understand their business and technical goals for using Insider One
Help drive early adoption, setting KPIs and success metrics for ROI
Advocate customer business use-cases to product development
Ensure successful transitions to the Customer Success Manager team after onboarding by understanding and documenting client stakeholder roles and hierarchy
Enhance customer experience during onboarding by designing and continually improving processes and materials
Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations
Responsible for establishing client’s trust and confidence in Insider One platform
Help drive early adoption, setting KPIs and success metrics for full ROI attainment
Where necessary, coordinate effectively with client agencies and third parties to drive desired outcomes
Ensure highest deliverable quality and client satisfaction to streamline the post-onboarding transition to the Customer Success & Support teams
Where applicable, coordinate with the development team to ensure the custom development is up to standard and meets client expectations
Understand and document client stakeholder roles within an account to ensure smooth & successful transition to the Customer Success Manager team after onboarding
Own project and assume responsibility for successful project implementation while working closely with internal and external stakeholders
Facilitate exceptional user-enablement training and workshops
Preferred experience
PM qualifications (Agile, PMP, Prince2) is a plus
Strong at Communication with Internal & External Stakeholders
Strong written and verbal communication skills; business fluency in English
Delivering projects in a timely and qualified manner
Experience with other CRM, ERP / Marketing Automation platforms as an advantage
Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage
Minimum 5 years experience in SaaS project management and client onboarding
Strong time and task management skills are a must
Exposure to and understanding of AI driven product recommendation tools and algorithms is an advantage
