Customer Experience Team Member

Company Description

About Colliers

Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company operating through three industry-leading businesses: Commercial Real Estate, Engineering and Investment Management. With greater than a 30-year track record of consistent growth and strong recurring cash flows, we scale complementary, high-value businesses that provide essential services across the full asset lifecycle.  Our unique partnership philosophy empowers exceptional leaders, preserves our entrepreneurial culture, and ensures meaningful inside ownership – driving strong alignment and sustained value creation for our shareholders.  With $6 billion in annual revenues, 28,000 professionals, and $110 billion in assets under management, Colliers is committed to accelerating the success of our clients, investors, and people worldwide. Learn more at corporate.colliers.com.

Beyond is Colliers' customer experience and front of house service proposition, designed to elevate the occupier, visitor and guest experience within the buildings we manage. As customer expectations continue to evolve, front of house is no longer simply about reception services. It's about creating memorable experiences, building communities and delivering exceptional hospitality at every touchpoint.

At Piccadilly Place, our focus is simple: provide an outstanding experience for everyone who visits, works, or spends time within the estate.

 

 

Job Description

The Opportunity

We are looking for an enthusiastic and customer-focused part time Customer Experience Team Member to become an ambassador for Piccadilly Place, Manchester.

This role is all about creating memorable experiences and building lasting relationships with occupiers, guests, clients, agents and stakeholders. You'll be the face of the estate, delivering a personalised, hospitality-led service while helping to create a welcoming and vibrant environment for everyone who visits.

If you enjoy working with people, have a passion for service excellence, and thrive in a fast-paced, customer-facing environment, we'd love to hear from you.

Key Responsibilities

Customer Experience

• Deliver a warm, professional welcome and a memorable farewell to occupiers, visitors and guests.
• Provide a personalised and hospitality-focused experience at every interaction.
• Ensure the highest standards of customer service are consistently delivered.
• Build and maintain strong relationships with clients, occupiers, visitors, agents and stakeholders.
• Handle complaints professionally and provide prompt resolutions, escalating where appropriate.
• Promote the building's facilities, services and amenities to occupiers and prospective tenants.
• Acquire and maintain extensive knowledge of the estate, local area, businesses and amenities.

Community & Engagement

• Support occupier engagement initiatives, community events and social value projects.
• Assist with on-site marketing campaigns and promotional initiatives.
• Manage and contribute content for social media channels and digital display screens.
• Help create a vibrant and engaging workplace community.

Front of House Operations

• Ensure front of house and reception areas are maintained to exceptional standards at all times.
• Follow all Beyond Front of House operating procedures and standards.
• Manage visitor access and ensure all visitor management procedures are followed.
• Coordinate and oversee viewings for prospective occupiers.
• Arrange hospitality and concierge-style services including restaurant bookings, transportation and event support.
• Log property faults and maintenance issues and liaise with the Facilities Management team as required.

Administration

• Respond professionally to telephone and email enquiries from internal and external stakeholders.
• Maintain accurate records, databases and data management systems.
• Ensure timely follow-up and completion of customer requests and actions.
• Adhere to all health and safety policies, procedures and compliance requirements.
• Maintain high standards of personal presentation in line with the Beyond dress code

Qualifications

About You

We're looking for someone who is naturally personable, proactive and passionate about delivering exceptional customer experiences.

Essential Skills & Experience

• Previous experience within a customer-facing role.
• Hospitality, events, hotel, aviation, retail, concierge or front of house experience is highly desirable.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Good literacy and numeracy skills.
• Intermediate knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
• Ability to build positive relationships with a wide range of stakeholders.
• A professional, confident and approachable manner.

What You'll Bring

• A passion for delivering outstanding customer service.
• A positive and proactive attitude.
• The ability to anticipate needs and exceed expectations.
• Strong problem-solving skills and a solutions-focused mindset.
• Excellent attention to detail and pride in maintaining high standards.
• The ability to work independently and collaboratively as part of a team.
• A willingness to learn, develop and continuously improve.

Additional Information

Why Join Colliers UK?

• Accelerate your career – Colliers is committed to developing its people through structured career progression, learning opportunities, professional qualifications, and internal mobility. 

• Enterprising culture – Employees are empowered to think differently, take ownership, and make decisions that drive success. Innovation and entrepreneurship are central to the Colliers culture. 

• Collaborative environment – Teams work closely across service lines and geographies, creating opportunities to learn from industry experts and deliver exceptional outcomes for clients. 

• Global business, local impact – As part of a global organisation with thousands of professionals worldwide, employees benefit from international expertise while working on projects that shape local communities. 

• Strong focus on people and wellbeing – Colliers invests in its employees through competitive benefits, flexible working approaches, and a culture that supports individual success. 

• Commitment to inclusion and diversity – The business actively promotes an inclusive culture where different perspectives are valued and encouraged. 

• Make a difference – Through initiatives such as Colliers Gives, employees are encouraged to support local communities, with paid volunteering days and opportunities to contribute to charitable causes.

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This disclaimer is intended for use on all proposals, research reports and marketing collateral and should not be altered in any way. Only announcements approved by Global Finance and Communications can include the Colliers NASDAQ and TSX ticker (CIGI) in the press release and boilerplate. 

*Any CVs, Candidate details or Introductions sent directly to Colliers employees without a prior written mandate from the Colliers UK Talent Acquisition or HR Team shall be deemed unsolicited and provided voluntarily.

In such cases, Colliers shall have no obligation to pay any introduction, recruitment or placement fee, and may engage or hire the Candidate without liability to the Agency.