Customer Experience (Customer Care) Intern (Summer 2027)

About Bound

We believe an athletic director's job is one of the most critical in a community: to shape the lives and experiences of student-athletes. But as we listened, we learned that with dwindling budgets and growing responsibilities, they’ve had no choice but to spend more time managing logistics than leading their teams and programs. After countless conversations, we gained a deep understanding of their challenges, from handling transactions to managing schedules and tracking results.

This insight was the catalyst for Bound. We created an all-in-one platform to give ADs back their time. With our OneSchedule Technology at its core, our platform integrates essential tools like Activity Registration, Tickets and Passes, and 20+ additional solutions. Today, Bound empowers schools across the country to manage every aspect of their athletics and activities, all within a single, unified solution.

We're not just a software company; we are a team made up of former athletic directors, administrators, coaches, parents, and fans. We all share one core belief: in the power of youth sports and activities to positively impact communities and the people who live in them.

What An Internship at Bound includes

At Bound, internships are a structured experience designed to give you real ownership, real mentorship, and a real project to point to when you're done.

Here's what to expect:

• A Capstone Project — You will own a meaningful project from day one through the final presentation, giving you something substantial to show for your summer.
• Real Team Experience — Beyond your project, you will be embedded in your team's day-to-day work, gaining hands-on exposure to how Bound operates.
• Mentorship & Support — regular 1:1s with your supervisor and a buddy to help you navigate your summer.
• Connection — Intern events and opportunities to connect with the broader Bound team.
• Program dates — Summer 2027 internships run May 17 – August 6, 2027 (approximately 12 weeks).

A note on timing: We're recruiting for our Summer 2027 cohort. Applications are reviewed on a rolling basis, with interviews and offers extending into winter/spring 2027. This role is open to students who will be enrolled in or have completed a relevant degree program as of Summer 2027 (e.g., rising juniors/seniors).

About the Role

The Customer Experience Data Intern plays a key role in ensuring accurate and reliable information within our sports and activities management platform. This role supports customers and internal teams by entering and maintaining schedules, setting up schools, districts, and states and performing ongoing data cleanup across multiple regions. The specialist reviews and prepares source data, prioritizes entries and resolves discrepancies to maintain high data integrity. By following established procedures and safeguarding confidential information, this position helps ensure smooth operations and a dependable experience for our customers.

Key Responsibilities

• Enter and maintain sports and activity schedules for high school and junior high schools across multiple states
• Set up and configure new schools, districts, conferences, and state associations within the platform
• Review, compile, and prepare source data for accurate system entry
• Prioritize data entry tasks to meet operational timelines and customer needs
• Leverage AI support tools to improve efficiency while applying human oversight to ensure data accuracy and reliability
• Identify, troubleshoot, and correct data errors or inconsistencies
• Validate, troubleshoot, and correct data errors or inconsistencies to maintain database integrity
• Communicate incomplete or unclear information to team leaders for resolution
• Protect customer information by maintaining strict data confidentiality
• Collaborate with team members and contribute to overall data operations and process

Required Qualifications

• Currently enrolled in an undergraduate program or equivalent practical experience
• High attention to detail and a commitment to data accuracy
• Experience entering, reviewing, or managing data in software systems or databases
• Skilled at organizing and prioritizing tasks across multiple assignments and deadlines
• Strong problem-solving skills with the ability to identify and resolve data inconsistencies
• Comfortable learning and adapting to new software platforms and digital tools
• Capable of working with AI-assisted tools while applying sound human judgment to ensure data quality
• Clear written communicator, able to document issues and collaborate with teammates
• Handles sensitive information with professionalism and confidentiality
• Self-motivated with the ability to work independently while contributing to a collaborative team environment

Preferred Qualifications (Nice to Have)

• Experience working with school data, sports schedules, or education-related systems
• Familiarity with spreadsheets (Excel/Google Sheets) and data cleanup tasks
• Previous experience in customer support, operations, or data entry roles

Who You Are

• You care about getting the details right and take pride in clean, accurate data
• You have a knack for problem-solving and take satisfaction in tracking down the root cause of an inconsistency
• You're a self-starter who takes ownership of your work and knows how to prioritize effectively
• You communicate clearly and collaborate well with teammates when challenges come up
• You bring a positive attitude and reflect Bound’s core values in how you work and support others
• You’re motivated by work that helps schools, coaches, and students stay organized and focused on the activities that matter most

Work Hours & Flexibility

Bound does not operate on a traditional “routine” workweek. When work needs to be done, we collaborate to get it done — whether that’s in the morning, afternoon, evening, or occasionally on weekends.

At the same time, Bound supports flexibility for personal needs, family events, appointments, and time to recharge. Employees are trusted to manage their schedules while meeting deadlines and delivering high‑quality work.

Work Location

Bound supports in-office, remote and hybrid work. Some roles may require on‑site presence depending on team needs and responsibilities. Location expectations for this role: Ames, IA office, hybrid flexibility

Why Join Bound?

Bound Core Values:

• Moments Matter – We work for moment creators.
• Hands On. Hands In. – We live these problems and live to solve them.
• You Are Unusual – Everyone was given remarkable gifts. We want to see those in action.
• We Figure It Out – We don’t dwell on a problem or issue, we work together and figure it out.
• Learn It Alls – We are learn it alls, not know it alls

Bound is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.  Bound is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need an accommodation during the application or interview process, please contact us.