The ad says“Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage)”
The ad says“You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you’ve applied them to get real work done. This is a hard requirement”
The ad says“You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you’ve applied them to get real work done. This is a hard requirement”
The ad says“Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage)”
The ad says“You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you’ve applied them to get real work done. This is a hard requirement”
The ad says“Background in payments infrastructure (ACH, wire transfers, card networks)”
The ad says“Experience building workflows or automations using AI tools, not just prompting”
In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution
You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved
This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day
Be the voice of Ramp’s Customer Support. You’ll spend your day engaging with customers, primarily via live calls, email, and chat
Diagnose across a broad product surface. Ramp isn’t one product — it’s payments, cards, travel, accounting integrations, and more. You’ll need to understand how they connect and where they break
Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle
When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn’t left waiting. You’ll work across Zendesk, internal tooling, and Slack-based escalation workflows
Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You’ll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what’s working, and play an active role in how these tools evolve. You’re not just a user — you’re a builder. We are all builders at Ramp
Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that’s sending associates down the wrong path, you don’t just raise it — you have the autonomy to roll up your sleeves and fix it
Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better
Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what’s happening, what you’re doing about it, and what they should expect — clearly and without filler
Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue
AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter
Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn’t exist yet. If you’re invested, we’re invested
Your first six weeks at Ramp will include a paid, full-time training program (M–F, 10am–6:30pm EST). Attendance is required so you can build the foundation for success
CX Associates work 40 hours/week on a set schedule between 7:00 AM–11:00 PM ET, including a weekend day and 2–3 holidays per year
Benefits
Comprehensive medical, dental, and vision insurance
One Medical Membership
401(k) including an employer match
Monthly wellness stipend
Parental leave
Unlimited PTO
Pet Insurance
WFH stipend
Relocation support to move to NYC
Preferred experience
You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart
You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you’ve applied them to get real work done. This is a hard requirement
You’re a systems thinker: you don’t just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again
You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through
You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics
You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you’re not writing code
You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon
You’re fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction
You’re comfortable on the phone. Many interactions start there
Experience building workflows or automations using AI tools, not just prompting
Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage)
Background in payments infrastructure (ACH, wire transfers, card networks)
Track record of working somewhere that shipped product fast and expected CX to keep up
