Customer Care Representative

Job Description:

The Customer Care Representative serves as a primary ambassador for Cambria, ensuring the delivery of superior service to both business partners and end consumers. This role is instrumental in maintaining positive brand representation while providing essential support to various internal departments.

Essential Duties & Responsibilities:

• Provide superior service to our business partners and customers by seeking and understanding the needs and expectations of internal and external customers
• Foster and maintain strong customer relationships, collaborating cross-functionally within the company to ensure timely and appropriate resolution of all customer requests and inquiries
• Oversee the entry and verification of diverse product orders, ensuring precision and adherence to company standards
• Manage escalated inquiries and claims with a high degree of professionalism, utilizing critical thinking to determine and execute appropriate resolutions via telephone and written correspondence
• Maintain meticulous and prompt records of all customer interactions
• Participate in a rotation of duties among fellow team members to support team objectives
• Other duties as assigned by management

Qualifications & Skills:

• Ability to represent Cambria with enthusiasm and sincerity over the phone
• Excellent interpersonal and active listening skills and the ability to articulate information clearly and sincerely
• Strong critical thinking, problem solving and conflict resolution skills
• Demonstrate a positive attitude as well as participate in an engaged, enthusiastic culture
• High level of attention to detail 
• Experience working with multiple computer monitors and reference points
• Ability to multitask and adapt quickly

Minimum Requirements:

Education: High School diploma or equivalent, college degree preferred

Experience: Minimum 1 year of Customer service, data entry and contact center experience preferred but not required

Systems: Microsoft Office, Google Suite, AutoCAD is a plus

Additional Requirements:

Managerial Responsibilities: None

Travel Requirements: None

Physical Requirements: Able to lift up to 20 pounds occasionally / sparingly (office supplies, packages, samples), may need to bend, reach, walk, or stoop occasionally, prolonged periods sitting at a desk and working on a computer

Cambria’s starting hourly range for this position is $21.00 - $25.00. Hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.

For additional company information, please visit www.CambriaUSA.com

An offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual's record, and the specific duties and requirements of the job.