Why Join This Team?
- Support cutting-edge semiconductor inspection and metrology technologies.
- Work closely with global D&E and engineering teams.
- Participate in next-generation platform upgrades and new product introductions.
- Develop expertise in advanced troubleshooting and system optimization.
- Play a key role in supporting the rapid expansion of semiconductor manufacturing in Taiwan.
Introduction to the Job
As a Customer Support Technical Support Engineer (TSE), you will be responsible for providing advanced technical support for ASML semiconductor equipment at customer sites. You will troubleshoot complex system issues, perform diagnostics and repairs, support machine upgrades and installations, and collaborate with global engineering teams to ensure high equipment availability and customer satisfaction.
This role requires strong technical problem-solving skills, the ability to work independently in a fast-paced environment, and a commitment to continuous learning in advanced semiconductor technologies.
Role and Responsibilities
Technical Problem Solving
- Analyze and resolve complex equipment issues that require advanced troubleshooting.
- Conduct root cause analysis and implement effective corrective actions.
- Support escalation cases and collaborate with internal experts when necessary.
Equipment Maintenance and Repair
- Perform preventive and corrective maintenance on semiconductor equipment.
- Execute hardware and software upgrades, adjustments, and system optimizations.
- Support equipment recovery and minimize customer downtime.
Customer Support
- Provide technical guidance and recommendations to customer engineers.
- Work closely with customers to ensure equipment performance and operational excellence.
- Maintain strong customer relationships through professional technical support.
Project and Procedure Execution
- Plan and execute complex service activities, including upgrades, installations, and engineering changes.
- Coordinate resources, tools, spare parts, and documentation required for successful execution.
- Ensure compliance with safety and quality standards.
Knowledge Sharing and Continuous Improvement
- Support training and knowledge transfer activities for field service engineers and customers.
- Contribute to service process improvements and best-practice sharing.
- Stay current with new product introductions (NPI) and emerging technologies.
Education and Experience
Education
- Bachelor's degree or above in Electrical Engineering, Electronics Engineering, Mechatronics, Mechanical Engineering, Physics, or a related technical field.
Experience
- Minimum 3-5 years of experience in semiconductor equipment support, manufacturing, or related high-tech industries.
- Experience with troubleshooting complex electromechanical systems.
- Experience working in customer-facing technical support environments is preferred.
- Knowledge of semiconductor manufacturing processes is highly desirable.
Skills
Technical Skills
- Strong troubleshooting and analytical problem-solving abilities.
- Knowledge of electrical, electronic, mechanical, pneumatic, and hydraulic systems.
- Understanding of semiconductor equipment and manufacturing processes.
- Familiarity with data analysis and diagnostic tools.
Communication Skills
- Ability to communicate technical information clearly to customers and internal stakeholders.
- Strong documentation and reporting capabilities.
- Effective teamwork and cross-functional collaboration skills.
Personal Competencies
- Customer-oriented mindset.
- Ability to work independently with minimal supervision.
- Strong organizational and planning skills.
- Continuous learning attitude and willingness to acquire new technical knowledge.
- Ability to perform under pressure and manage multiple priorities.
Other Information
- Willingness to work at semiconductor customer sites.
- Availability for on-call support, shift work, and business travel when required.
- Ability to work in cleanroom environments and comply with safety regulations.
- English communication skills required; additional language skills are a plus.
- Candidates with experience in semiconductor lithography, inspection, metrology, or advanced process equipment are strongly preferred.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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