Lawsons (Whetstone) Ltd
Hiring now
On-site · London, England, United Kingdom£30k–32kPosted 3 weeks ago
Lawsons (Whetstone) Ltd
ApplyEstablished in 1921, Lawsons is the largest independently owned Timber, Building, Fencing & Landscaping merchant in the South and East of England, with branches stretching from Lincolnshire to the South Coast.
With over 100 years of experience, we pride ourselves on providing high-quality products and exceptional service to our customers. Our success is built on our people, and we’re committed to creating a supportive working environment where our teams can develop their skills, build strong relationships and enjoy long-term careers.
We’re now looking for a friendly and experienced Counter Sales professional to join our team at our Camden branch.
As a Counter Sales colleague, you’ll be an important point of contact for our customers, providing knowledgeable advice and helping them find the right timber, building, fencing and landscaping products for their needs.
Working as part of a busy branch team, you’ll support customers at the trade counter, process sales accurately and work closely with colleagues across the branch to deliver an excellent customer experience.
Serving customers at the trade counter in a friendly, professional and helpful manner
Understanding customer requirements and recommending suitable products and solutions
Preparing accurate quotations, sales orders and invoices
Processing customer payments and maintaining accurate transaction records
Developing strong relationships with trade and retail customers
Responding to customer enquiries in person, by telephone and by email
Working closely with the yard, warehouse, transport and sales teams to coordinate customer orders
Checking product availability, pricing and delivery requirements
Supporting the branch team with stock checks, order preparation and customer collections
Identifying opportunities to promote additional products and services
Handling customer queries and resolving issues promptly and professionally
Following all company processes, including health and safety, cash handling and customer service procedures
We’re looking for someone who is customer-focused, commercially aware and confident communicating with a wide range of people. You’ll take pride in delivering excellent service and be comfortable working in a busy trade counter environment.
You’ll need:
Previous experience in counter sales, trade sales, retail sales, customer service or a similar environment
Experience within a builders’ merchant, timber merchant, hardware, construction or landscaping environment is essential
Good knowledge of timber, building, fencing or landscaping products
Excellent communication and interpersonal skills
A confident and professional approach to serving customers
Good numeracy and attention to detail when processing orders and payments
The ability to build strong customer relationships and identify sales opportunities
Good computer skills and the ability to learn product and sales systems
A positive, reliable and hardworking approach
The ability to work effectively as part of a busy branch team
A strong commitment to health and safety and excellent customer service
Flexibility to support the needs of the branch
At Lawsons, you’ll become part of a business with a proud history and a strong reputation across the building, timber, fencing and landscaping sectors.
Working at our Camden branch, you’ll gain valuable experience across trade counter sales, product knowledge, customer service and branch operations, with opportunities to develop your skills and progress your career.
We’re committed to providing a friendly, supportive and team-focused working environment where everyone has the opportunity to make a real contribution.
⏰ Working hours: Monday–Friday between 07:30–17:00, plus 1 in 2 Saturdays from 08:00–12:00
💎 Salary: Competitive salary, dependent on experience (£30,175 - £32,000)
🏖️ Holiday: 25 days’ holiday plus UK Bank Holidays and an additional celebration day
💰 Company pension scheme
❤️ Life Assurance / Death in Service
🎁 My Reward benefits platform, including retail discounts, wellbeing support and Online GP access
🩺 Employee Assistance Programme
📈 Training, development and genuine career progression
🤝 Supportive, team-focused working environment
If you have experience in counter sales, trade sales or customer service, enjoy building strong customer relationships and are interested in timber, building, fencing or landscaping products, we’d love to hear from you.
Join Lawsons and become part of a business with over 100 years of history, a strong reputation and a clear commitment to its people.
Apply today and start your next chapter with the Lawsons team. #MP