Corporate IT Manager

About Fusang

 

Fusang is Asia’s first fully-regulated digital securities exchange, pioneering the convergence of traditional finance and blockchain technology.

 

Licensed by the Labuan Financial Services Authority, we created the world’s first institutional tokenised sukuk—recognised with the IFN Most Innovative Deal 2023 award. With over USD 410 million in tokenised instruments issued, we’re proving that regulated digital securities are the future of capital markets.

 

Our mission is to build the digital superhighway for traditional finance, making investment opportunities more accessible globally. Backed by 40 years of wealth management expertise through our relationship with Portcullis Group, we combine startup innovation with institutional credibility.

 

We’re looking for exceptional people who want to shape the future of finance.

Role Overview:

 

Fusang is seeking an experienced and strategic Corporate IT Manager to lead our day-to-day corporate IT operations, infrastructure management, and technical support team. In this role, you will oversee end-to-end helpdesk services, govern endpoint security and access controls, and mentor Corporate IT Assistant(s) to maintain peak operational standards. Combining hands-on technical expertise with team leadership, you will ensure our global offices operate seamlessly while driving automation, vendor management, and strict compliance in a fast-paced, regulated fintech environment.

Key Responsibilities:

• Manage the KL Corporate IT support team day-to-day — assign work, resolve escalations, and ensure consistent service delivery across Tier-1 to Tier-3 requests
• Supervise and mentor Corporate IT Assistant(s); support their development and hold them accountable to quality and SLA standards
• Oversee helpdesk operations — ticketing, SLA compliance, and escalation handling
• Provide technical guidance and hands-on support for complex infrastructure, network, and security issues
• Administer and govern MDM platforms, endpoint management, DLP policies, and access controls
• Manage IT onboarding/offboarding and software deployment for the KL office
• Coordinate with vendors and support procurement and asset management
• Drive automation for system monitoring, security updates, and repetitive tasks
• Provide rotational after-hours support for BVI and Samoa offices remotely across time zones

Required Qualifications:

• Diploma or Bachelor's in IT, Computer Science, or related field
• 5 - 8 years hands-on IT experience
• Proven experience managing and leading a technical support team
• Strong experience with Windows, macOS, and Linux (deployment, patching, firewalls)
• Experience with GPO and Domain Controller
• Experience with DLP, endpoint/asset management, and MDM platforms
• Proficiency with IT ticketing systems
• Scripting skills (PowerShell, Python, Bash)
• AI-Assisted Tools: Proficiency with Claude Code, Cursor, or GitHub Copilot
• Fluent English (written and verbal)
• Willingness to provide rotational off-hours support for overseas offices (BVI/Samoa)

Nice to Have:

• AD integration with third-party platforms (SSO, Azure AD)
• Cloud platform experience (AWS, Azure)
• Network engineering background (routing, switching, VLANs, firewall management, UniFi)
• Financial services background