Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Contract Renewal Specialist operates is a seasoned subject matter expert, responsible for operating in a high complexity environment and is typically assigned to client accounts.
This role is required to demonstrate an understanding of the vendor and services management environment and stakeholder interests.
The primary responsibility of the Contract Renewal Specialist is to ensure that all service delivery that are ready for renewal are quoted accurately and that new orders are captured in the relevant service administration database.
This role may also perform client-facing activities such as commercial negotiation based on the service offering, with the outcome of securing the renewal with the client.
Key responsibilities:- Understands the competitive landscape of the renewal, client’s need changes and vendor costs and generate a competitive and profitable renewal quote / proposal to maximize the chances of securing the renewal.
- Works with the renewal owner or the client directly to review client’s commercial needs and work within the company policy and rules to create a commercially favorable renewal quote / proposal.
- Maximises upsell opportunities as part of the renewal such as uplift of service level or enlargement of installed base, in some cases, by interacting directly with clients.
- If part of direct renewals with clients (long tail renewals), will perform client-facing interactions or supporting renewal owner in aligning the internal commercial considerations with the clients’ needs as part of the renewal negotiations.
- Exercises business decision on margins and commercial terms like payment terms in line with company’s commercial policy.
- In a client facing role, Contract renewal specialist will secure the renewal order from client and will liaise with internal teams to ensure order is onboarded accurately.
- Upon clients’ issuance of renewal order, ensure clients’ orders are validated and processed accurately in the internal systems, in accordance to company order intake policy.
- Ensures all commercial documents such as clients purchase order, vendor quotes, internal commercial documentation are complete and accurate.
- Provides specialisation expertise of renewal enablement by vertical, segmentation, upsell, cross-sell, in line with business requirements.
- Analyses and recommends improvements in methodology of costing/pricing and quoting methodology by client segmentation/vertical, by vendor and by contract profile.
- Analyses, recommends and drives adoption long tail renewal methodology including upsell and cross sell.
- Performs any other related task as required.
To thrive in this role, you need to have:- Ability to work with a variety of internal teams to ensure the successful execution of their daily activities.
- Seasoned understanding of the relevant systems and portals.
- Seasoned understanding of the business needs and expectations and the ability to consistently deliver a quality service through offering the required support.
- Reliable with the ability to produce a high quality of work.
- Excellent attention to detail and able to manage work processes.
- Excellent orientation towards ensuring client satisfaction and service delivery.
- Ability to plan well and organize their daily work activities.
- Ability to build solid relationships with internal and external stakeholders.
- Excellent written and verbal skills.
- Should be at least an intermediate on MS Productivity tools like excel, word and power point.
- Seasoned knowledge and understanding of contract renewals.
Academic qualifications and certifications:- Bachelor’s degree or equivalent in Finance or a related field.
- ITIL certification preferred.
Required experience:- Seasoned demonstrable experience in a similar role, preferably gained within a global IT organization.
- Seasoned demonstrable experience in costing and quoting for services renewal.
- Seasoned demonstrable order booking processes experience – Quote to Order / Order to Cash.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
