Complex Needs EBI practitioner

Complex Needs EBI Practitioner (Gambling Prevention Team)

Location: West Midlands
Working Hours: 37 hours (full-time)
Contract Type: Permanent
Salary: £25,878 - £29,942

Make a real difference in your community.

Are you passionate about supporting people affected by gambling-related harm and helping them overcome the challenges that can impact their health and wellbeing?

We help people and communities overcome the harm caused by alcohol, drugs and gambling. We're looking for a 6 Complex Needs EBI Practitioners to join our Gambling Prevention Team, supporting individuals with complex needs through early intervention, engagement and person-centred support.

This is a rewarding opportunity to make a real difference, empowering people to build resilience, reduce harm and achieve lasting positive outcomes.

About the Role

As a Complex Needs EBI Practitioner, you will provide tailored, person-centred support to adults experiencing gambling-related harm, many of whom will have multiple and complex needs. Working across community settings and alongside partner agencies, you'll deliver EBIs, undertake assessments, develop support plans and help individuals access the services they need to improve their health, wellbeing and recovery.

You'll play a key role in engaging people who may be vulnerable or hard to reach, ensuring they receive compassionate, holistic support that addresses the wider factors affecting their lives.

What You’ll Do

• Deliver Enhanced Brief Interventions (EBIs), assessments and personalised support to individuals affected by gambling-related harm and complex needs.
• Develop and review recovery and support plans, helping people reduce harm, improve wellbeing and achieve positive outcomes.
• Build strong relationships with health professionals, voluntary organisations and statutory partners to ensure coordinated, holistic care.
• Maintain accurate case records and manage risk effectively, ensuring safeguarding and confidentiality are embedded in all aspects of your work.
• Promote awareness of gambling-related harm and contribute to a collaborative, high-quality service that meets the needs of local communities.

To Succeed in This Role, You’ll Need:

• Experience working with people affected by gambling, substance misuse, mental health or other complex needs within a health or social care setting.
• A good understanding of gambling-related harm, safeguarding, trauma-informed practice and person-centred support.
• Experience undertaking assessments, managing caseloads and working collaboratively with partner agencies.
• Strong communication, organisational and IT skills, with experience maintaining accurate case records.
• A flexible approach, a willingness to travel across the service area and a passion for supporting people to achieve their goals.

We're looking for someone who is empathetic, proactive and committed to helping people make lasting positive changes.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

 

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date:

2026-11-19