Communications Support Officer

About Orange Sky

Orange Sky exists to support our friends in Australia and Aotearoa who are facing challenges in their lives, including homelessness, financial hardship, limited access to laundry facilities or temporary displacement due to a natural disaster. We are committed to being there when it’s needed most, offering free laundry services, warm showers and friendly chats with our volunteers. Our Marketing Team brings this mission to life by sharing powerful stories, building awareness, and inviting others to be part of the journey. Through creativity and connection, they help grow our community of supporters and ensure our mission to positively connect communities continues to shine.

The Role

This position is perfect for an enthusiastic, purpose driven communicator looking to make a genuine impact. This full-time, permanent role reports to our Marketing and Communications Specialist and is dedicated to supporting, informing, and inspiring our community across Australia and Aotearoa New Zealand. In a dynamic role where clear, strategic messaging is key, your primary focus will be crafting and delivering engagement tactics for our most vital audiences; volunteers, friends and service partners. You will bring Orange Sky’s mission and brand tone of voice to life, turning updates, operational news and major campaigns into meaningful connections with some of our most important community members.

This role will:

Connect and champion our community

You’ll shape and share engaging operational communications, from inspiring newsletters to urgent crisis updates, tailored for our volunteers and partners across Australia and Aotearoa New Zealand. Working closely with internal teams, you’ll ensure localised stories shine while keeping our mission and values front and centre.

Bring campaigns to life

You’ll immerse yourself in Orange Sky’s brand and tone of voice to craft impactful messaging for major projects, service launches, and key awareness events. Your adaptable style and stakeholder management will turn strategy into well executed and impactful campaigns.

Support systems, brand, and reporting

Navigating communication platforms (like Campaign Monitor) will be second nature as you manage data, uphold best practice, and deliver insightful reporting. You’ll champion brand integrity, assist with process improvements, and provide essential admin support to keep operations running smoothly.

What you bring to the table

• The experience: 1–2 years in a marketing or communications role, or looking for your first role post university with a degree in Business, Marketing, Communications, or Journalism (industry experience is a huge plus!)
• Stakeholder engagement skills: A natural ability to build warm, meaningful relationships and engage directly with diverse groups from our incredible volunteers to service partners and friends.
• Strategic & tactical comms mindset: Excellent written and verbal skills with a talent for adapting tone of voice to suit different audiences and strategic goals.
• Tech & tool adaptability: Familiarity with email marketing tools, project management platforms and design tools like Canva.
• Growth mindset & willingness to learn: Relevant skills are needed, but we believe openness to feedback and eagerness to learn are what count most vital for this role.
• The mindset: A proactive team player who thrives in a collaborative environment and brings genuine energy, empathy, and passion for Orange Sky's mission.

Convinced this is the role for you? Tick some boxes!

We're looking for someone who is proactive, eager to connect with our unique audiences and confident drafting communications across a range of channels and occasions. You will have 1-2 years experience in communications or marketing, with a great eye for detail. Not-for-profit experience is great, but not essential.

Why Join Orange Sky?

At Orange Sky, we want every person to be "Better for Being Orange". That is every one of our volunteers, friends, and supporters, all while working together towards delivering our mission of "Positively Connecting Communities".  You not only get to work with an outstanding bunch of high-performing people, but you're supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:

• A supportive, purpose-driven team that knows how to have fun
• An attractive and fair remuneration with salary packaging of up to $15,900 tax free per year
• A paid-out rewards scheme, additional gifted leave days & performance perk.
• Flexible approach to work
• Personal growth opportunities through our ‘My Career Pathway’
• Professional development fund (both formal and informal learning opportunities)
• Fitness Passport memberships on offer for you and your family to help support a healthy lifestyle;
• 6-12 weeks paid parental leave for primary care givers and 1 week for secondary caregivers, including superannuation in addition to the 18 weeks paid parental leave from the government. Plus support for parents returning to work;
• Orange Sky Australia has been recognised as an Inclusive Employer through DCA (Diversity Council Australia).
• Dog friendly offices - bring your (furry) best mate with you to work
• Additional leave including Orange Sky public holiday and gifted leave for high performance;
• Wellness initiatives and an Employee Assistance Program (EAP)
• And the warm fuzzies that come from doing something that really matters

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

The successful candidate will be required to undergo a standard background and criminal record check prior to commencement that will be assessed on case by case basis.

Sound Interesting?

Read the Position Description here or using the link below for more information

https://docs.google.com/document/d/1viL5RFE0Noo39iCOVQcoU9Um-RnVVQLRwgxoXgJ0uBU/edit?usp=sharing

Please contact Emma from the People & Engagement Team if you have any further questions at emma.duce@orangesky.org.au