Company Description
GridPoint is an established leader in smart energy solutions, providing Fortune 1000 enterprises, government agencies and utilities with the tools to implement and maintain sustainable energy management practices that improve operational efficiency and maximize energy savings. Founded in 2003, GridPoint is headquartered in Reston, Virginia, with offices in Roanoke, VA.
Job Description
The Commissioner will work over the phone and network with remote installation teams to bring installed energy
management systems online. They ensure the proper setup, control, and connection with installed equipment and then
confirm the correct data is being transmitted from all devices.
Primary responsibilities include:
- Ensure installations are compliant with all requirements
- Works with other groups as necessary for continuous improvement of processes and training
- Uses extensive system level knowledge of multiple product platforms to ensure proper installation of equipment within
customer facilities
- Captures issue and response data in specialized software applications
- Serves as a resource in product design reviews for quality control and reliability
- Must be able to collect and display data in a logical manner
- Teaches and mentors other support and commissioning personnel in troubleshooting techniques
- Works with customers and installation contractors by phone to troubleshoot, assist, and train them with regard to the
energy management system
- Participates in cross functional projects as required
Qualifications
- Flexible work schedule
- On call for customer support required (1 week out of approximately every 6-8)
- High school diploma required; college degree preferred
- 3+ years of customer service experience required; telephone call center experience helpful
- Proficient in the use of computers
- Ability to read a drawing or diagram and follow technical instructions
- Working knowledge of electrical, heating or cooling is helpful
- Good oral and written communication skills
Additional Information
GridPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, or disability.
Note: no unsolicited 3rd party resumes accepted