Commercial Analyst

At Ten Group, our goal is simple: to become the most trusted service business in the world. We are the global market leader in lifestyle management and concierge services, delivering exceptional experiences through a combination of proprietary technology and highly skilled people.

Overview

As a Commercial Analyst, you will play a key role in using commercial, operational, and performance data to understand business performance, identify opportunities, and support commercial decisions across our client portfolios.

You will work closely with Account Management, Finance, Data & Insights, Operations, Marketing, Product, and Service Delivery teams to consolidate and analyse data, develop reporting and dashboards, identify trends, and prepare insights and presentations for a range of stakeholders.

This is a highly analytical role, but we are not looking for someone who only enjoys working with numbers. You will need to be comfortable translating complex information into clear, meaningful business insights and communicating your findings effectively to different audiences. This is not a pure data engineering or technical analytics role; the focus is on using data to support business and commercial decisions.

What you'll do

• Analyse commercial, financial, operational, and performance data to identify trends, opportunities, and insights.
• Produce clear reporting and analysis using tools such as Excel, Power BI and Tableau.
• Consolidate and validate data from multiple systems and sources, ensuring accuracy and consistency.
• Prepare performance reports, executive presentations, business reviews, and other stakeholder materials.
• Support forecasting, planning, and performance tracking through accurate and insightful analysis.
• Conduct ad hoc analysis and investigations to answer business questions and support decision-making.
• Identify performance opportunities and support stakeholders in defining and implementing improvement actions.
• Work with Account Management and operational teams to agree actions, influence stakeholders and track progress and outcomes.
• Work collaboratively with cross-functional and global teams to gather information and deliver high-quality analysis.
• Communicate insights through clear data storytelling and present recommendations to internal stakeholders and clients.

Requirements

• Bachelor's degree or equivalent experience in Data Analytics, Business, Finance, Economics, Operations, or a related field.
• Strong analytical, business interpretation and commercial thinking skills, with excellent attention to detail.
• Advanced English
• Advanced Microsoft Excel and PowerPoint proficiency.
• Experience working with reporting, dashboards, data analysis, or business intelligence.
• Ability to interpret data, identify meaningful business insights and translate findings into practical recommendations.
• Strong communication and presentation skills, with the ability to explain data clearly to non-technical audiences.
• Experience with Power BI, Tableau, Planful, CRM platforms, or similar tools is a plus.
• Ability to manage multiple priorities and work effectively with stakeholders in a fast-paced, global environment.

Benefits

• A competitive salary depending on experience.

• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who Are We

Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.

Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including thedecision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.