Collections Agent

Company Overview

Renmoney is committed to improving financial inclusion for underbanked individuals and small business owners in Nigeria by providing accessible financial solutions such as loans, savings, and fixed deposit accounts. Our innovative approach and customer-centric values drive us to create meaningful connections with our clients.

Position Overview

As a Collections Agent at Renmoney, you will play a crucial role in contacting customers to follow up on outstanding payments, negotiate repayment plans, and ensure a positive customer experience while effectively managing collections. Your ability to communicate clearly and empathetically will help facilitate timely payments and strengthen customer relationships.

Key Responsibilities

• Contact customers via phone, email, or in-person to follow up on overdue accounts and negotiate repayment arrangements.
• Educate customers about their account status and available payment options, ensuring transparency and understanding.
• Maintain accurate records of customer interactions, payment agreements, and follow-up actions within the company's systems.
• Offer excellent customer service while dealing with sensitive financial matters and managing customer objections.
• Collaborate with the Collections team to strategize ways to improve recovery rates and reduce delinquency.
• Report on progress regularly to management and escalate critical concerns for resolution.
• Maintain compliance with applicable laws and regulations surrounding collections practices.

Requirements

Qualifications and Skills

• Minimum of 1 year of experience in collections, customer service, or a related field.
• Strong problem-solving skills and the ability to handle objections professionally.
• Excellent verbal and written communication skills.
• Proficiency in using MS Office Suite and CRM systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Bachelor’s degree in Finance, Business Administration, or a related field is a plus.

Benefits

You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.