Collection Quality Junior Associate

Job Description

• Periodically reviewing and developing existing Standard Operating Procedures (SOPs) and Operational/Technical Guidelines to identify areas for improvement or updates in line with operational needs and compliance with internal and external regulations.
• Ensuring SOP and Operational/Technical Guideline documentation is complete, distributed, and communicated to relevant business units, and that on-the-ground implementation aligns with established standards.
• Reviewing, evaluating, and providing feedback, recommendations, and risk assessments for draft Policies, Strategies, or Programs.
• Serving as the primary point of contact for internal and external audits regarding the readiness of required collection data.
• Identifying gaps in Internal Collection workflows based on audit findings, QA reports, and non-compliance issues.
• Developing, proposing, and implementing Continuous Improvement Plans across processes, systems, and training to achieve Operational Excellence.
• Acting as the main liaison between Internal Collection and Quality Assurance (QA) to socialize new quality standards and best practices.
• Overseeing and reviewing the implementation of the Real-Time FC & DC Monitoring system used by the team to ensure the effectiveness of quality control and compliance.

Qualifications

• Bachelor Degree (S1) from Reputable University
• Minimum 2 years of experience in Policy & Procedure, Quality Assurance, Risk Management, or a similar role
• Strong communication and coordination skills, with the ability to escalate issues clearly and promptly
• Strong understanding of corporate governance frameworks and business processes
• Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs