Client Service Associate

Position Summary

The Client Services Associate is responsible for delivering exceptional customer service and day-to-day support to clients, employees, and visitors. This role serves as a key representative of SPS, ensuring requests are handled promptly, workplace services are delivered consistently, and the client environment remains professional and well organized.

The ideal candidate is service-oriented, professional, detail-focused, and proactive, with excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Client & Customer Service

• Serve as a professional and welcoming point of contact for clients, employees, and visitors.
• Provide responsive, courteous, and solution-oriented service.
• Receive, document, and coordinate client requests through the appropriate tracking system.
• Follow up on requests to ensure timely and satisfactory completion.
• Escalate issues or service concerns to the appropriate supervisor or manager.
• Maintain strong working relationships with clients and internal teams.

Daily Operations

• Support daily workplace and client service operations to ensure a clean, organized, and professional environment.
• Perform routine inspections of assigned areas and identify service issues or opportunities for improvement.
• Coordinate with facilities, housekeeping, mailroom, shipping/receiving, and other service teams as required.
• Ensure conference rooms, common areas, reception areas, and other assigned spaces are properly prepared and maintained.
• Assist with meeting, event, and special project support as directed.
• Maintain accurate daily logs, checklists, and service records.

Service Request Management

• Receive and accurately document client requests.
• Prioritize requests based on urgency and business impact.
• Coordinate with internal teams and vendors to ensure requests are completed within established timelines.
• Monitor outstanding requests and communicate status updates to clients.
• Escalate unresolved or recurring issues appropriately.

Administrative Support

• Assist with reporting, scheduling, inventory tracking, and other administrative activities.
• Maintain accurate records and documentation.
• Monitor supplies and report inventory shortages before they impact service.
• Assist with monthly metrics, KPIs, and service reporting as required.
• Support special projects and client initiatives.

Safety, Security & Compliance

• Follow all SPS, client, safety, security, and site-specific policies and procedures.
• Maintain a safe and professional work environment.
• Immediately report safety, security, maintenance, or other operational concerns.
• Protect confidential client and employee information.
• Follow all required OSHA and workplace safety practices.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service, hospitality, facilities, workplace services, office services, or related experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional, polished, and approachable demeanor.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office and comfortable learning client and company systems.
• Ability to work independently while collaborating effectively with a team.
• Reliable, flexible, and committed to delivering high-quality service.

Preferred Attributes

• Hospitality or corporate workplace services experience.
• Experience supporting corporate clients, executive offices, or high-touch environments.
• Strong problem-solving and follow-through skills.
• Ability to anticipate client needs and proactively address service issues.
• Experience working with KPIs, SLAs, ticketing systems, or service tracking platforms.

Success in This Role

The successful Client Services Associate will consistently deliver professional, responsive, and high-quality service, ensuring client requests are handled efficiently and the workplace experience reflects SPS's commitment to service excellence.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.