The ad says“Deep understanding of revenue forecasting, margin optimization, commercial risk management, and pipeline tools (e.g., Pipedrive, Salesforce, CRC reporting)”
The ad says“Deep domain knowledge in digital product development, human-centered design, technology transformation, and emerging digital strategy”
The ad says“Deep domain knowledge in digital product development, human-centered design, technology transformation, and emerging digital strategy”
The ad says“Deep domain knowledge in digital product development, human-centered design, technology transformation, and emerging digital strategy”
The ad says“Deep understanding of revenue forecasting, margin optimization, commercial risk management, and pipeline tools (e.g., Pipedrive, Salesforce, CRC reporting)”
The ad says“Skilled communicator, facilitator, and negotiator with excellent stakeholder management capabilities”
The ad says“Deep understanding of revenue forecasting, margin optimization, commercial risk management, and pipeline tools (e.g., Pipedrive, Salesforce, CRC reporting)”
The ad says“Deep understanding of revenue forecasting, margin optimization, commercial risk management, and pipeline tools (e.g., Pipedrive, Salesforce, CRC reporting)”
The ad says“Deep understanding of revenue forecasting, margin optimization, commercial risk management, and pipeline tools (e.g., Pipedrive, Salesforce, CRC reporting)”
The ad says“Skilled communicator, facilitator, and negotiator with excellent stakeholder management capabilities”
The ad says“Deep domain knowledge in digital product development, human-centered design, technology transformation, and emerging digital strategy”
Ustwo is looking for an exceptional, high-impact Principal-level Client Partner to lead and scale our relationship with a global Fortune 100 enterprise
In this role, you will own the commercial growth, strategic vision, and overall health of a multi-million-pound account, serving as a trusted advisor to senior executive stakeholders
The most critical mandate for this position is driving horizontal expansion, taking our core product design, technology, and strategic services into new business units, divisions, and geographies across the client’s global matrix
You will lead cross-functional delivery and product teams to deliver world-class digital products and transformational experiences while expanding our commercial footprint
As part of our global Client Partner community, you’ll work closely with colleagues across regions to support opportunities, share knowledge, and ensure a seamless client experience
Horizontal Account Growth: Proactively identify, shape, and close new workstreams by scaling ustwo’s services horizontally across various divisions, regions, and business units within a complex global 100 organization
Portfolio & P&L Ownership: Accountable for account revenue, profitability, and forecasting, managing portfolio value in the £5M–£10M+ range
Executive Relationship Management: Act as the primary strategic partner and trusted advisor for VP to Director-level client executives, building long-term, high-value partnerships
Strategic Leadership & Value Delivery: Partner closely with internal leads across Strategy, Technology, Product, Delivery, and Design to ensure seamless delivery, maintaining the highest standard of product quality and commercial rigor
International Engagement: Travel regularly across Europe and the US to meet with client stakeholders, run strategic workshops, and lead high-stakes commercial pitches
Commercial Execution: Lead high-value proposal creation, contract negotiations, statement of work (SOW) drafting, and long-term account planning
Global Collaboration: Collaborate with ustwo’s global leadership and Client Partner community to leverage global studio talent, share best practices, and drive continuous improvement
Benefits
Healthcare coverage
Retirement savings
Profit share
Wellness & resilience benefits
Inclusivity training
People manager training
Referral bonuses
3 month sabbatical at 3 years
5 days vacation at 5 years
Work from anywhere policy
Annual growth & development
10 weeks & 10K at 10 years
Preferred experience
Demonstrated success in expanding services horizontally across large, complex, matrixed enterprise organizations (Global 100 / Fortune 500)
Skilled communicator, facilitator, and negotiator with excellent stakeholder management capabilities
Proven ability to navigate complex stakeholder landscapes, negotiate at the senior levels, and establish trusted advisory relationships
Able to rapidly understand client contexts, build relationships quickly, and deliver impact with minimal onboarding
Significant experience leading and growing large-scale digital agency or consultancy accounts valued between £5M–£10M+ annually
Flexible and willing to travel regularly across Europe and the US as required by client engagements
Deep domain knowledge in digital product development, human-centered design, technology transformation, and emerging digital strategy
Inspiring, inclusive team lead who thrives on collaborating with multidisciplinary digital specialists to deliver tangible business outcomes
Deep understanding of revenue forecasting, margin optimization, commercial risk management, and pipeline tools (e.g., Pipedrive, Salesforce, CRC reporting)
We encourage applications from people with different backgrounds and experiences. If this role excites you, we’d love to hear from you, even if you don’t meet every requirement
