Client Partner (d/f/m)
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.
JOB PURPOSE
This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market.
For our team in Hamburg or Berlin we are looking for a Client Director (div/f/m) who will look after our accounts with a high degree of pro-activeness, empathy, strategic thinking and communication skills. Do you like to get things moving, are you passionate about strategic customer management and development? Then we should get to know each other!
WHAT YOU’LL DO:
- You are a business accelerator for our clients and us
- You have overall responsibility for the client, which means you are responsible for the success of the collaboration and the expansion of the sales volume
- You are a connector and able to manage and lead a senior DEPT® team on the client
- In addition you monitor the performance of the customer's products and KPIs (e.g. data dashboards), taking measures for optimization if required
- You are responsible for the client satisfaction
- You pro-actively initiate and drive strategic and sustainable customer development through appropriate formats and have a significant influence on the company's growth
- Being familiar with clients business goals and pain points in order to adapt offers to the customer's goals are further areas of responsibility that you will have
- You will gain an overview of your clients' stakeholder landscape and maintain a regular exchange with relevant stakeholders on the client side, our management, the experts and project managers as well as other DEPT® business units (if relevant for the existing account setup)
- You know how to ask the right questions at the customer and thus open up new business areas
- You will also give individual client presentations and hold regular quarterly and annual planning meetings so that nothing stands in the way of achieving client goals
- You present work internally and externally
WHAT YOU BRING:
- You have many years of professional experience in managing global accounts in the field of digital experience and technology, with seven-figure annual budgets and higher. Experience in working with global clients is a big plus
- You have experience in managing and facilitating international and cross functional internal teams on your clients
- You’re driven by insights and analyses and build your strategies comprehensively and logically on them
- You have a very good understanding of digital experience mechanisms
- You enjoy providing strategic advice to clients and are successful at selling your expertise profitably
- You bring previous experience having worked with agencies, with tech agencies as a plus
- You are enthusiastic about current digital industry discussions and trends
- You have experience with technology environments and possess a high level understanding of Platform and UX and UI Design
- You are able to present your complex strategic ideas clearly on slides
- Can give clear instructions for future actions because you have a very good understanding of reporting and analysis
- Professional working proficiency in German with excellent English skills, capable of working with clients in German
WE OFFER:
- Flexible, hybrid working policy (1-2 days at the office, depending on location);
- Company pension scheme.
- €50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks.
- Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
- Occasional breakfast/lunch at the office, Smoothie Tuesdays.
- Stay happy and healthy with a contribution to your health through the OpenUp platform;
- Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
- Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
WHY DEPT®?
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.
We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.
At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.