Client Implementation Lead (Culture and Operation Transformation)

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Technologies is a company within Octopus Energy Group who are licensing our Kraken platform to energy suppliers globally. Current clients are EDF, EON Next, Origin, Plenitude and Tokyo Gas - with many more expected to join over the next few years.

What will you be doing?

We are currently implementing Kraken into a large Japanese client, and are looking to expand the team leading operational transformation alongside the platform implementation. 

The Client Implementation Lead will lead overall projects on both the operating model e.g. how things are organised and get done around here, as well as the operating environment with direct responsibility for coordinating, managing, building, and delivering Kraken’s cultural change programmes alongside our client. They will need to work in partnership with the technology teams, Product Managers, and client teams. 

The Client Implementation Leads: live & breathe the Kraken ways of working, identify problems, create solutions, workshops and training, and effectively communicate these to our clients. They will bring technology, people, and processes together to innovate business cultural change for our clients.

Key responsibilities in this role include:

Aiding in the operations transformation of clients:

As a Client Implementation Lead, you would be leading the Client Implementation projects in designing cultural programmes and executing their delivery.

Work with the Kraken Transformation Director to successfully navigate clients through Kraken transformation.

Collaborate with the wider Kraken Technologies Implementation team and clients to develop and deliver a wider range of cultural transformation programmes, including leadership development and coaching.

Aid in the creation of plans, timelines, and resources required for successful deployment.

Keeping track of project progress, escalating issues, and resolving blockers when they arise.

Coaching and workshop delivery:

Work closely with the wider Kraken Tech team to deliver coaching and mentorship to clients as part of their operational transformation journeys

Prepare and deliver workshop content for training groups and leadership development

Work with the client to identify needs-based operational analysis and help them translate this into programmes to deliver to their teams

We are a fast-growing company that is rapidly expanding globally and travel may be required. 

You will work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well-rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to work directly with clients. 

You must be committed to the Kraken way of delivering agile operations based on freedom, autonomy and trust that coexists with a simplified, evolving technology platform. 

You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.

Key Skills that are needed

Curiosity and initiative:  If you have an eye for detail, enjoy self learning and aren't afraid to "try and see" then this is the job for you. Supported by a fab team, this is an independent role where success relies on you trusting your gut and taking initiative. 

Time Management: Able to work independently with minimal supervision, as well as working as a team to deliver projects. You should be able to effectively plan your time and prioritise tasks and the client. 

Influential Communicator: Comfortable communicating the Kraken way of thinking and to provide updates on feature developments. Can lead meetings and drive forward the development strategy within your domain. Can build supporting slides, Gantt charts, and flow diagrams to aid this.

Patience: Our clients are going through significant change, and you need to be able to support them through that curve at a pace that can sometimes feel slower than you might expect.  Explanations will need patience and repetition. However, you will also need to be flexible with making changes to programmes and approaches where there is a territory specific need. 

What you'll have:

Proven track record in leading business process reengineering (BPR) and transformation projects, driving operational excellence and efficiency.

Expertise in organizational development, including enhancing structure, culture, and processes to support business objectives.

Demonstrated experience in managing and engaging with senior stakeholders, ensuring alignment and facilitating effective communication.

Strong background in managing and executing complex projects and programs, with a focus on delivering results within scope, time, and budget.

Experience in designing and delivering training programs, and coaching teams to enhance performance and foster professional development.

Native in Japanese and business level of English 

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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