The ad says“Excellent project management and organizational skills with a keen attention to detail”
The ad says“Proficiency in English and at least one of these languages: Italian, Spanish or French”
The ad says“Proficiency in English and at least one of these languages: Italian, Spanish or French”
The ad says“Proficient in Microsoft Office suite & Google Drive”
The ad says“Proficiency in English and at least one of these languages: Italian, Spanish or French”
The ad says“Proficient in Microsoft Office suite & Google Drive”
The ad says“Excellent project management and organizational skills with a keen attention to detail”
The ad says“Excellent project management and organizational skills with a keen attention to detail”
The ad says“Proficiency in English and at least one of these languages: Italian, Spanish or French”
Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers
You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive
To this end you will need to liaise with DJ internal teams to ensure the clients’ business needs are being met consistently to support the renewal. Ultimately you must develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts
You will report to the EMEA Retention Director
Responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan
Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
Support new sales into existing accounts to ensure maximum customer ROI with DJ
Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business/industry, competitor solutions they are using and the client’s current and developing needs
Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups
Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing
Must identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities
Benefits
20 weeks of parental leave
4 weeks of paid caregiver leave
Up to 4 weeks of remote work per year
1 paid volunteer day annually
$700 caregiver reimbursement
Headspace emotional wellness membership
ClassPass fitness and wellness membership
Financial rewards for well-being activities
Preferred experience
Bachelor’s degree
Min 2-4 years of proven success in customer engagement or sales
Excellent project management and organizational skills with a keen attention to detail
Proficient in Microsoft Office suite & Google Drive
Proficiency in English and at least one of these languages: Italian, Spanish or French
Exceptional written and verbal communication skills
Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
