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Client Care Advocate 1 at KKR · Katori

COMPANY OVERVIEW

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

***Be sure to explore the full job description, and don’t miss the video at the bottom, it's a great way to learn more about career paths at Global Atlantic/KKR and get a closer look at what makes this opportunity so exciting.***

Location: This position can be in either our Des Moines, IA or Batesville, IN office.

Hourly Rate: Des Moines - $19.54 per hour + overtime with a $500 sign-on bonus 

Hourly Rate: Batesville - $17.58 per hour + overtime with a $500 sign-on bonus 

Position Overview:

This is a high-volume, fast-paced contact center role supporting customers, agents, and internal partners across a range of insurance products. As a front-line representative of the business, you will handle complex inquiries, resolve issues, and deliver consistently strong customer experience. This role is well-suited for someone who can think on their feet, communicate clearly, and thrive in a dynamic, multitasking environment.

Responsibilities

Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experience
Respond to detailed inquiries regarding insurance products, policy features, and account activity
Investigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standards
Translate complex information into clear, easy-to-understand explanations for customers and agents
Accurately document all interactions in internal systems to ensure complete and compliant records
Serve as a primary point of contact for assigned agents, accounts, or regions
Support operational and technical inquiries from clients and distribution partners
Identify recurring issues and proactively escalate or help drive solutions
Handle sensitive customer information with a high level of care and in compliance with privacy regulations
Participate in team meetings, training sessions, and continuous improvement initiatives
Effectively manage call volume while maintaining strong service quality and attention to detail
Communicate clearly and professionally, including in more complex or sensitive situations
Work toward resolving customer inquiries during the first interaction whenever possible
Maintain accurate, thorough, and timely documentation
Demonstrate reliability, consistency, and a team-oriented approach to supporting customers and colleagues

Qualifications

High school diploma or GED
1+ year of customer service experience (call center or high-volume environment preferred)
Strong computer skills with the ability to navigate multiple systems simultaneously
Clear and professional communication skills
Insurance or financial services experience a plus
Experience working in a structured, metrics-driven environment
Strong attention to detail and ability to follow regulated processes
Ability to remain composed and solution-oriented in challenging situations

Compensation & Benefits

$500 sign-on bonus paid at the completion of training
Hybrid work schedule (following training period)
Full IT equipment provided
Free lunch and parking
Health coverage (employee + children, based on salary band)
401(k) with company match and equity opportunities
Annual bonus eligibility
Paid time off, sick time, and company holidays
Tuition, adoption, and lifestyle reimbursement programs
Clear opportunities for internal mobility and career growth

Click the link below to watch a video for more information about a Contact Center career at Global Atlantic/KKR

Contact Center Career Journey at KKR/Global Atlantic

KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email Benefits@kkr.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.kkr.com/careers because of your disability. You can request reasonable accommodations by sending an email to Benefits@kkr.com. Only emails left for this purpose will be returned.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.

Client Care Advocate 1

Client Care Advocate 1

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