Chief Client Architect

Responsibilities

We are looking for an exceptional Chief Client Architect to join our growing team. In this role, you will be responsible to:

Executive Advisory & Flagship Account Leadership

• Serve as the primary executive technical advisor to customer CIOs, CTOs, and senior business stakeholders

• Own the long-term customer architecture and automation strategy, aligned to business priorities and enterprise standards

• Lead executive-level discussions on platform adoption, operating models, governance maturity, and technology investment decisions

• Act as the single point of accountability for post-sales technical strategy and architectural decisions for flagship accounts

AI, Agentic Automation & Enterprise MCP Strategy

• Shape and guide customers’ AI and agentic automation journeys, leveraging Workato’s AI capabilities and ecosystem

• Advise on the design and adoption of agent-based workflows, human-in-the-loop models, and decision automation

• Partner with customer executives to define enterprise MCP (Model Context Platform / orchestration) strategies, including:

• Context management across applications, data, and workflows

• Secure orchestration of AI agents and automations

• Governance, observability, and lifecycle management for AI-driven systems

• Align AI and agentic initiatives with enterprise security, compliance, and risk requirements

• Translate emerging AI capabilities into practical, scalable enterprise use cases that drive measurable business outcomes

Expansion, Value Realization & Commercial Impact

• Drive software expansion, adoption depth, and renewal confidence through strategic advisory and roadmap alignment

• Identify and shape multi-year expansion opportunities tied to automation, integration, and AI-driven transformation

• Partner with Account Executives and Customer Success leadership on account strategy, risk mitigation, and executive alignment

• Track, articulate, and executive-report value realization outcomes linked to Workato adoption

Strategic Consulting & Advisory Delivery

• Lead high-impact professional services engagements requiring executive-level judgment and architectural depth

• Apply and evolve Workato advisory methodologies, including GEARS and Embedded Product Guide, across customer environments

• Guide customers through:

• Enterprise automation and integration target-state definition

• Prioritization of integration, automation, and AI use cases

• Advanced prototyping and accelerator-led delivery

• Recipe and agent lifecycle management best practices

• Advise on enterprise operating models that enable scalable automation and AI adoption

Architecture Governance & Decision Authority

• Define and enforce architecture principles, standards, and guardrails across customer implementations

• Act as escalation authority for non-standard architectures, AI design exceptions, and complex trade-offs

• Guide customers on governance models covering integration, automation, and AI agents

• Ensure solutions are scalable, secure, and aligned with long-term enterprise architecture objectives

Frameworks, Thought Leadership & Enablement

• Contribute to the evolution of Workato’s architecture frameworks, AI patterns, and best practices

• Create reusable executive-level assets such as reference architectures, strategy decks, and white papers

• Serve as a Workato evangelist, articulating platform value across automation, integration, and AI

• Mentor and enable Strategic Advisors, Technical Architects, and extended post-sales teams

• Support partner enablement and delivery excellence across the Workato ecosystem

Requirements

Required

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience)

• 20+ years of technology transformation consulting experience, including integration, middleware, or API management platforms

• 15+ years in an Enterprise Architect, Digital Architect, or similar senior architecture role

• Demonstrated experience advising C-level executives on technology strategy and enterprise transformation

• Strong understanding of enterprise security, governance, and operating models

• Proven track record of driving platform expansion and value realization through professional services

• Excellent executive communication skills, including board-level presentations and strategic documentation

• Ability to operate independently in complex, ambiguous environments and take ownership of outcomes

• Travel to the client site up to 50%, but may be higher or lower based on prevailing circumstances

Preferred:

• Master’s (but not required) in Computer Science, Software Engineering, Business, or in a related field. Bachelor’s degrees and those with non-traditional but similar proven experiences may also apply.

• Knowledge of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases

• Knowledge of AWS, Azure, and GCP

• Experience having worked in a start-up environment

(REQ ID: 2608)