Position Summary Coos County Family Health Services (CCFHS), a Federally Qualified Health Center (FQHC), is seeking a detail-oriented and highly organized Chart Pre-Loader to support provider and clinical support workflows and patient care coordination. This position is responsible for pre-loading critical clinical information into patient charts in AthenaOne, prior to appointments. The ideal candidate will have at least 2 years prior experience using AthenaOne and possess strong attention to detail, confidentiality, and communication skills. This position may be performed remotely anywhere in the United States, in a hybrid setting, or in person depending on organizational needs and candidate qualifications.
Essential Duties and Responsibilities Chart Pre-Loading & Medicare Annual Wellness Visit Preparation
- Review daily provider schedules and make necessary adjustments to patient charts in AthenaOne prior to appointments, ensuring patient information, including medications, allergies, diagnoses, family history, social history, and surgical/procedure history, is accurately reconciled and migrated from the previous EMR system.
- Conduct pre-visit outreach to patients scheduled for Medicare Annual Wellness Visits to gather required health information, complete screening questionnaires, and ensure documentation meets Medicare requirements.
- Identify missing or incomplete documentation and coordinate with appropriate departments to obtain needed information.
- Verify preventive care gaps, health maintenance items, and documentation readiness prior to appointments.
Documentation & Compliance
- Maintain confidentiality and comply with HIPAA regulations at all times.
- Follow organizational workflows, policies, and FQHC documentation standards.
- Maintain accurate electronic records and data entry.
Additional Responsibilities
- Collaborate with providers, nursing staff, front office staff, and medical records personnel, as needed.
- Participate in staff meetings and training as required.
- Perform other administrative or clinical support duties, as appropriate and assigned.
Qualifications
Required Qualifications
- High school diploma or equivalent required.
- Minimum of 1 year of experience using AthenaOne required.
- Experience working in a medical office, healthcare setting, FQHC, or health information environment preferred.
- Strong computer skills and ability to navigate electronic medical records efficiently.
- Excellent organizational skills and attention to detail.
- Ability to work independently and manage multiple priorities.
- Strong written and verbal communication skills.
- Knowledge of HIPAA and patient confidentiality standards.
Preferred Qualifications
- Experience with preventive care workflows, patient outreach, and wellness screening processes preferred.
- Medical terminology knowledge preferred.
Work Environment & Schedule
- Position may be remote, hybrid, or in-person based on operational needs.
- Standard business hours with flexibility depending on departmental needs.
- Remote employees must maintain a secure and HIPAA-compliant workspace and reliable internet connection.
Physical Requirements
- Prolonged periods of sitting and computer use.
- Ability to communicate effectively via phone, video, and electronic communication platforms.
Benefits CCFHS offers a competitive benefits package.
